Testimonials

"I'm very satisfied. It's very simple and it helps me stay organized. It has also helped me respond quickly to recurring issues in terms of looking up a previously documented solution. I recently had an IT audit and they (Ernst & Young) wanted more information on the product. They said they might recommend it to other clients."

Chris Aiken
Whittaker Controls

"You and your company are one of the few that I can just pick up the phone and get such hands on personalized service. It’s been a real joy working with you and your team."

James Stewart,
System Programmer
ACTIVANT – CCI Triad

"The IssueTrak solution has worked very well for us, it seems to be exactly what we were looking for. We really appreciate the fact the support, design team, and sales team has been very accommodating and responsive to our questions and requests. The customer service plays a large part in that satisfaction."

Lynette Holiday
Michigan First Credit Union

"I will continue to recommend this product to departments similar to mine. It's a great solution: simple, not over-burdened with features, and able to track bugs as well as multi-phase projects."

Kim Varnell
Director of Web Services
Sonic Foundry

"We rely heavily on your system in our day to day work flow management. The original purchase was an outstanding value for us. We evaluated at least 30 competitors at several different price ranges. In the beginning, when we had several requests, your team handled all of them satisfactorily. Thanks."

Mike Markel
Sr. Staff Consultant
Verizon

"We use IssueTrak at Jenaly, and a few of our clients use it too. It is highly customizable; as you can tell from the messages you receive. We have also customized it extensively, to give it a clear "Jenaly" look and feel. If you'd like to check out our setup, I'd be glad to show it to you. Our contact is Steve Anderson. Steve's great, as is the whole organization. They've got superior support, one of the best we've ever dealt with. We're obviously very pleased with it and I highly recommend you check it out."

MJ Shoer
President
Jenaly Technologies

"We are extremely pleased with IssueTrak! Our employees have found it simple to use and love receiving e-mail messages regarding the status of issues."

Lisa Beck
Systems Administrator
Farmers State Bank

"We implemented IssueTrak as recently as January of this year. During this short time, we've cut our backlog of outstanding issues by half, reduced staff and successfully met our client's expectations regarding customer service." "We are very impressed with the functionality of IssueTrak. Your software allows us to offset the varying productivity of individuals by ensuring that high priority calls are addressed first. IssueTrak allows us to manage performance as a distinct process, without impacting customer service. LaDonna Beauregard and Hank Luhring have been most helpful in responding to all of our issues quickly and effectively."

Marlene Rosen, CGA, CPIM, CEE, MBA
Accounts Payable
HydroOne

"I'm a huge fan of IssueTrak. The people doing support especially LaDonna (and Hank, of course) are beyond compare. Suffice it to say I am VERY happy with the IssueTrak product and especially the support. It's been great."

Ann T. Comey
Web Developer
RE InfoLink

"Issues: 359,000+ rows of data. Notes: 360,000+ rows of data. Even with all of that data, the application pops up great. I haven't seen any change in performance in the test version of IssueTrak as compared to our production version that currently has only 20,000+ rows of data in the Issues tables. Your team of people should be very proud of themselves.
I almost forgot to add… Steve Anderson is an exceptional Business Development Director. Nothing will sell software like world-class customer service. People and support sell software...more then the bell and whistles."

Andrew Lyons
Remote DBA Plus

"I'd also like to share that one of the deciding factors to go with IssueTrak was the support of your sales/technical staff. As a government agency, we have to be careful with every penny so we spent a great deal of time researching and investigating help desk solutions before making the purchase. The ability of the sales/technical staff to answer questions as well as their willingness to help both influenced our decision. And, of course, the product DID meet our needs."

Lantz Bernadette
I. S. Supervisor
Washington County Government Center

"I just wanted to say how much we LOVE the option to be able to email an issue to someone! The ability to type in a name and click on the binoculars to get the email address is also a great feature (I know we asked for it)."

"I just had someone ask me the other day to tell you how much we love the "email an issue" feature -- also crazy about the ability to print an issue! Great job!"