With IssueTrak your organization can easily keep track of a range of issues and resolve them easily and efficiently. From simple to complex issues and business processes, IssueTrak’s issue tracking software can be customized to help your organization increase productivity, manage resources and simplify the process of resolving issues across your entire organization, department or team.

Whatever you want to track…
Whether you are tracking incidents, issues, problems, tasks, or trouble tickets and no matter what department they come from, you can do it with IssueTrak. Here are some of the types of issues companies are tracking with IssueTrak:

• Call center issues – customer complaints, orders, parts

• Outsourcing issues – contract hours, time tracking

• Finance issues – lost paychecks, travel reimbursements, purchasing

• Human resources issues – new employee, personnel changes

• Facilities issues – broken equipment, maintenance issues

…IssueTrak has the features you need.
IssueTrak’s web based interface can be as simple or complex as you need. Here are just a few of the features that will help you manage your issues.

• Tasks and Task Manager - Assign multiple tasks to be completed within an issue. Choose a single or group of tasks from a menu or on an ad hoc basis. The Task Manager will notify users that tasks have been assigned to them and cancel remaining tasks after a specific response to a previous task.

• Quick Picks - A true-time saver when dealing with repetitive issues. Quick Picks allow you to auto-populate your entry screen by simply selecting from a drop-down menu. Quick Picks can include tasks for a very powerful combination.

• Dashboard - From the dashboard, view key metrics such as: number of open, unassigned, and escalated issues, average response time, service level agreement compliance averages, and open issues by assignee, type and priority. In addition, the dashboard can be set as your home page. The dashboard is automatically filtered based on the user’s organization, department or project.

• Project Management – Trying to manage a project with numerous tasks, people and deadlines involved? IssueTrak’s project management feature will help keep you organized and ensure tasks are completed on time. Create projects and assign issues and tasks to various people in your organization. From the Project Summary screen view a high-level or detailed list of all projects, including estimated, actual and variance in hours and budget, percent complete and project status.

• Automatic Scheduled Reports – IssueTrak has several reporting options. Pre-existing summary reports and saved searches can be run on the fly. The Report Writer gives users the ability to create their own custom reports for management, strategic decision-making, allocation of resources, software compliance, financial reporting and more.

View IssueTrak’s complete Feature List.

Benefits of IssueTrak

• Web based – IssueTrak is 100% Web based with zero client footprint. All you need is a Web browser to access IssueTrak.

• Email functionality – Users receive email notifications when the status of their issue changes or someone adds a note or comment. They can also email new issues into IssueTrak without even logging in.

• Simple and Easy to Use – IssueTrak was designed to be as simple or complex as your organization requires. Customizable system options and user defined fields will help you configure IssueTrak to your needs. And any features you do not want to use can be turned off.

• Flexible – Whether you are part of a small group of employees or a large multi-national organization, IssueTrak is flexible enough to support everyone.

• Multiple levels of use – Users can be given a range of permissions that enable them to perform a limited role or have numerous responsibilities in IssueTrak. Your end users may only need to submit new and view existing issues, while management and executives may want to see a broader scope of the entire organization.

More Reasons to Consider IssueTrak

• Software Hosting – Let us setup and maintain your site for you on our servers. All you have to do is login to your site and start working.

• JumpStart Training – IssueTrak’s training program will help you configure and optimize IssueTrak. Our highly-skilled, product specialists will introduce you to best practices and ensure IssueTrak is setup to work flawlessly in your unique organization.

• Unlimited Technical Support – IssueTrak’s annual support and maintenance agreement covers an unlimited phone, email and web support. Product upgrades are also included. And with our annual and hosted licensing options, technical support and maintenance is included.

Simplify your issue tracking process with IssueTrak.

View our Online Demo.