Unleash the Power of Your Help Desk

The best ticketing software in 2024 for help desk ticket management, complaint management, and issue tracking.

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Top features the competition missed

  • Personal account manager from day 1
  • White-gloved implementation
  • On-premises deployment, here to stay
  • Highly configurable product
  • #1 ranked support, 24/7

Boost team performance & service with our

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omnichannel
OMNICHANNEL TICKETS

Create tickets from chat, email, webform, API, or directly via your site.

quicknotes
QUICK NOTES

Create and store canned responses that you can share across team and use again and again.

automation
AUTOMATION

Assign tickets to specific users or groups, add notes, update statuses, and escalate issues that have gone untouched for too long.

notifications
NOTIFICATIONS

Notify your team and customers when an issue changes. Get reminders to continue meeting service levels.

reporting
REPORTING

Dashboard panels give you quick, digestible views of your data. Use Custom reports to dive deeper based on criteria you define.

knowledge base
KNOWLEDGE BASE

Encourage self-learning and build your team and customers a database of documents, FAQs, and troubleshooting guides.

permissions
ENTITIES & PERMISSIONS

Organize users via groups, organizations, locations, or departments. Secure data and set visibility controls for each user.

integrations
INTEGRATIONS

Put Issuetrak at the top of your tech stack using integrations like Zapier, Gmail, Azure AD, Chat. Build a custom integration using our API.

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See what our customers are saying

  • "You won't find a better tool for the money."

    Bellisio Foods

  • "Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business."

    Answer Quest

  • "We're offering a 24 hour service that helps us stay on top of what the community wants."

    Loudoun County Public Schools

  • "With one Web-based application I can monitor how my techs in Canada, Dubai and India are managing our customers' support experience. I can see everything for our global customer base in one place online, from anywhere."

    CarPro

  • "Issuetrak has really created a great opportunity for our company to automate our workflow without the huge expense of an enterprise database system."

    Baker Ripley

  • "We have been able to catch trends in issues and figure out a solution to prevent the issue from continuing to occur."

    Harbert College of Business

  • "Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around."

    Silver Diner

  • "Anyone can tout great customer service. When we began our deployment, we quickly realized what the [Issuetrak] staff was willing to do to help us achieve our goals."

    Client Manager IT

  • "We are able to resolve and close issues sometimes two to four times faster than we did before."

    Montgomery County Memorial Hospital

help desk-1Enjoy world-class support offered nowhere else

At Issuetrak, customer success isn't just an idea. It’s an ethic. Support includes site configuration assistance, on-site or remote agent training, and 24/7 support availability.

Learn more about our amazing support team

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Schedule a demo or grab a free trial to see how our complaint handling software can optimize your help desk processes and improve your customer satisfaction rate.

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