Track, Manage, and Resolve Issues Effortlessly – Try Issuetrak for Free!

The Issuetrak free-trial experience is designed to be simple and straightforward:

1. Verification Call: After you complete our free trial form, we'll call you to verify your information and initiate your trial. No credit card required, and no pesky agreements.
2. Email Confirmation: Once verified, you'll receive an email with all the details to access your trial site.
3. 14-Day Exploration: Enjoy a 14-day period to explore our award-winning platform. We're here to assist with any questions, support, or hands-on walkthroughs to help you find the best help desk solution.

Issuetrak is perfect for small businesses for several reasons:

1. Quality of Support: Small businesses, especially start-ups, need fast, direct support. Our US-based team of technical support agents and product engineers are just a phone call away. No AI-based answering systems or annoying chatbots—just real people ready to assist you, day and night.

2. Features and Configuration: Issuetrak's feature set can easily grow and adapt to your evolving business needs.

3. Pricing: Transparent pricing with no gimmicks, expanding tiers, or paywalls. What you see is what you get.

1. Reduced operational inefficiencies, saving time across departments.

2. Reduced staffing requirements made possible by automation.

3. Increased internal visibility, enabling proactive issue management and reducing escalations.

4. Streamlined workflows, reducing the time spent managing issues by over 50%.

5. Improved team collaboration, leading to faster resolutions and fewer dropped issues (and happier customers).

6. Centralization of software, capabilities, and knowledge, reducing the need for multiple tools and thus reducing costs.

No. One of the best parts about omnichannel submission is that your customers can submit their support issues in a variety of ways. 

Email is one of the easiest ways they can submit concerns. Another great option is our webform, which allows you to post a public form anywhere you choose and with all the fields you need to start addressing their issues. 

Issuetrak provides several integrations:

1. Zapier: Our main integration platform, connecting Issuetrak with thousands of other applications.
2. Native Integrations: Including Google Analytics, Google Applications for Asset Management and email, Microsoft Entra ID, Active Directory Federation Services, Azure AD, OAuth 2.0 / OIDC, and Sendgrid for outgoing email.
3. API: We offer two versions of our API, with API v2 receiving updates with nearly every Issuetrak release.

Issuetrak's key strength lies in its extensive configuration options:

1. Visibility Controls: Over 50 user permissions ensure users, groups, and organizations access only what you want them to see.
2. Feature Management: Enable or disable features to tailor functionality to your needs.
3. White-Label Friendly: Customize the site with your branding, from logos to colors.
4. Add-Ons: Enhance capabilities with additional features like Asset Management or Billing.

Yes you can. We understand the value in keeping your management team informed of how well your support team is handling issues. Our scheduled reporting feature allows you to setup any of your reports to go to the recipients of your choosing. They don't even need to have access to your Issuetrak site to be a recipient. 

Issuetrak is a responsive application, designed to work across a variety of devices, browsers, and screen resolutions. Additionally, you can enable a mobile version within settings, offering a limited but tailored mobile experience of the site.

While we're sad to see any customer go, we understand it does happen. Typically, we request a minimum 30-day notification along with other requirements based on your deployment type and needs. For more details, please refer to our Terms of Service.