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Our platform helps these customers shine
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Customer support software you can rely on.
Between email, voicemail, and SMS, supporting your customers can get overwhelming fast. Issuetrak's customer support software expertly controls the flood. By generating issues via multiple channels, Issuetrak provides one place to house all customer-related communication.
Automations kick off from there, with task flows routing action items to the right stakeholders and notifications keeping customers informed of updates and resolutions.
Flexibility. Automation. Transparency. No matter your size or industry, you can rely on Issuetrak.
The features you expect.
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Omnichannel Documentation
Create tickets from multiple sources, ensuring all of your notes and updates are accessible from one central location.
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Workflow Automation
Automations trigger events based on your issue's current status. Recurring issues open at set intervals and fire additional notifications and tasks.
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Quick Notes
Build a library of canned responses to use both in your tickets and knowledge base. Helps ensure the speed and consistency of your responses.
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Chat
Engage directly with your customers via a built-in chat module. Apply your branding and build bot-like automations for easier engagement.
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Webforms
Allow your customers to submit issues without having to access Issuetrak with our custom-built webforms.
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Knowledge Base
Create your own web-based repository of FAQs, common resolutions, standard policies and procedures, and product/service information.
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Notifications
Built-in email notifications alert issue subscribers whenever users interact with tickets. When a request is closed, subscribed users receive an email with the outcome.
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Attachments
Attach supporting data to your tickets and knowledge base articles. Examples include PDF documents and forms, pictures, files, and more.
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Service Level Agreements
Our Service Level Agreements tools ensure your customer obligations are met and no problem goes unresolved for too long.
Ready for a test drive?
If you're eager to get started, our 14-day, no credit card required free trial is a phone call away. Click the link below to get started.
Need a little more info?
Click the button below if you'd like to schedule a call to learn more about Issuetrak and how it can improve your customer support team.
Fingers on the pulse
Issuetrak’s Surveys module enables you to easily generate online surveys, send them to a target audience, and collect and analyze your results. Everything is customizable, from the color of the progress bar to how you divide your questions across pages.
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Find out how your customers feel about the quality of your solutions
Learn what your new hires think about their onboarding experience
Discover and measure the success of your latest product launch
Stay on task
Build out resolutions and delegate actionable tasks across your team with simple or complex branching workflows using Issuetrak’s Task Manager. Give Users, Agents, or Groups accountability—or a nudge—to complete their assigned step within a larger issue.
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Everything you need to excel at customer support.
Testimonial: Answer Quest Technologies
Technicians love the ability to take care of client issues anywhere—and customers appreciate a faster response time, online access, and immediate notices about status changes. Nothing falls through the cracks when customers receive same-day answers or resolutions.
"Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business.”