Help desk software headache-free.

Support your customers and improve satisfaction. Issuetrak is configurable to fit your help desk team’s unique needs.

Track tickets, define custom fields, and communicate faster with your team and customers. Help more people with Issuetrak.

Issuetrak Help Desk Software Customers
More Issuetrak Help Desk Software Customers

Help desk software, empowered with the features you need most.

Multi-device Icon

Multi-Channel Submission
Help desk software should work for you. Submit and update tickets wherever you are and whenever you need to: from mobile to email to web forms.

Customized Forms Icon

Customizable Forms and Fields
Customize forms and predefined drop-down fields to make ticket submission easy and intuitive for your users.

Attachments Icon

Provide relevant information for tickets, knowledge base articles, projects, and more. Be as thorough as you need to be with no file type or quantity limitations.

Tasks and Checklists Icon

Tasks and Checklists
Set up checklists and assign tasks to streamline workflows and ensure no details slip past the radar.

Reports and Dashboards Icon

Reports and Dashboards
Generate quick and accurate reports and see open and closed ticket statistics laid out in an intuitive dashboard.

Issue Sorting Icon

Business Rules and Automation
Respond to help desk requests faster with automation. Route issues directly to the right individuals and automatically escalate when tickets sit for too long without resolution.

Auto-assignments Icon

Auto-Assignment and Notifications
Auto-assign tickets to individuals or groups, automate task assignment, and receive notifications and alerts immediately.

Knowledge Base Icon

Knowledge Base
Provide users with a searchable and robust Knowledge Base filled with relevant information. Create FAQs and host important files such as policies and procedures and product/service information.

Featured case study

spartanburg community college

“ find a better support team this dedicated is damn near impossible!"

Take Issuetrak for a test drive.