Issuetrak 17.3 introduces sweeping improvements to issue user-defined fields (UDFs), including updates to the UI/UX and a few new capabilities.
The administration screen for issue UDFs is sporting a brand-new tabbed interface, with each UDF type owning its own tab to sort and filter. We wanted to give you the option of narrowing your focus to the information at hand whenever you need to.
And don’t worry. You can still get a full overview in the “All” tab to glimpse every issue UDF you have created.
We’ve made it easier to create list UDFs for both single-select and multi-select lists. With 17.3, you can now create list items directly from the initial creation box.
We took it a step further to make list UDF creation faster for you, where you can even bulk-load list items, should you choose.
Task Group association is 17.3’s highlight, offering the ability to add Task Groups to issues based on list UDF selections. How does this work?
As mentioned above, creating list UDFs is easier than ever. On top of this, 17.3 gives you the capability to associate individual items within List UDFs with Task Groups - whether for single and multi-select list UDFs.
When a user selects these list items when submitting an issue (or when an admin selects these while editing an issue), the associated task groups will appear on the ticket.
Task Group association also offers an added benefit for Webforms. This functionality allows Webforms and incoming email (IEM) processing to add tasks to issues!
You must ensure your Webform includes either a single-select or multi-select UDF to enjoy this new capability.
Then, you can set up a list in Issuetrak with any number of items and assign task groups to the items of your choice. Once you add the list to an issue form and create a new issue with selected items from your list, you'll see the task group automatically appear on the issue.
If you have a Webform and would like to take advantage of this brand-new capability, reach out to our Product Experts, and we’ll guide you as to next steps for modifying your Webform to include list UDFs.
Sales@issuetrak.com | 757-213-1350
You can also get Webform specific release details here.
So much more went into this release, from additional product UI changes to updates for both iterations of our API. On the UI front, we updated the Right Quick Menu so that your active area links always show at the top instead of remaining embedded within the middle section. We also replaced all of the checkboxes used throughout the product with toggles.
Admin auditing received attention as well. There were a few areas of the product where admin actions weren't fully captured in the auditing tool, and that has since been rectified. All admin activities are now covered.
As for API V1 and API v2, both received updates. For API V1, multi-select UDFs are now supported. For API V2 we added a series of new endpoints, including the ability to search Issue Types, Priorities, Severities, and more (see a full list of new endpoints in our expanded release notes).
Even more updates are further described in the release notes, with some highlights being the increased size available for embedded HTML, a custom label for sales tax, Zapier updates, QR support on Webforms, and support for Windows Server 2025. Again, be sure to read the release notes for all the details.
On-premises customers can download the latest version here or review the upgrade instructions here.
Cloud customers will receive this update automatically on March 18th after 10 p.m. ET. Test sites will be upgraded March 12th after 8 p.m. ET. If you would like to see 17.3 before your upgrade, simply request a test site from Support.
Support@issuetrak.com | 757-213-1351