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Issuetrak Blog

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Liz Cook

16.1 Release: Request Agents Button and User Reactivation

Our 16.1 release makes it easier to request additional agents and reactivate users via Identity...

July 25, 2023

SysAdmin, Agent, User Roles: Assign Permissions for Greater Help Desk Contr...

Sys Admin, Agent, Free User: What’s the Difference? A sysadmin is an agent with the power to...

July 13, 2023

Customer Stories

Secrets to SeaTec’s Help Desk Success: Interview Highlights

What does it take to master high ticketing volume and excellent customer support at your help desk?...

June 23, 2023

Company Culture

Summer STAR: June Staff Recognition

Leaping into summer, we’re thrilled to announce that a member of our highly talented yet underrated...

June 8, 2023

Issuetrak 16: License Validation

We’re slamming into summer with the highly anticipated Issuetrak 16, which is now underway! This...

May 31, 2023

15.10 Release: Knowledge Base Updates

15.10 spotlights a major refresh to the Knowledge Base user interface and experience PLUS two new...

April 11, 2023

Company Culture

Women in Tech: A Force to Reckon With

Women make up 47% of all employed adults in the U.S., yet they hold only 25% of computing roles,...

March 9, 2023

Company Culture

X’s and O’s: February 2023 STAR Staff Recognition

Our monthly Staff Appreciation and Recognition (STAR) award goes to teammates performing above and...

February 28, 2023

15.9 Release: Organization Fields, Report Writer, Test Site Deployment

Along with a host of other squashed bugs that are too small for us to pester you with, read how our...

February 14, 2023

Empowered Free Users for Help Desk Health

What is an empowered free user? Free users can access the system, submit tickets, pass issues...

February 8, 2023

Company Culture

Winter STARs Burn Brighter: January 2023 Staff Recognition

Each month, we recognize a team member for outstanding leadership, contribution, and work ethic....

January 31, 2023

Complaint Management

The Key to Clearing Your Ticket Requests: Webforms

Read time: 3 mins

January 30, 2023