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Issuetrak Blog

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Liz Cook

Company Culture

Carve A Constellation In Your Pumpkin For This Month’s STAR Award

We’re carving stars into our jack-o-lanterns for October’s STAR Award winner, Emma! Her 7 years...

October 31, 2022

Complaint Management

3 Ways To Listen To Customer Feedback And Keep Your 5-Star Reviews

It’s no secret and it’s not magic. Getting on board with automation software helps you manage...

October 28, 2022

Complaint Management

How You Handle Feedback Can Help Your Business: Complaint Management Softwa...

Why does having a complaint ticketing system make working at a support desk easier? Customer...

October 19, 2022

Awarded Best-In-Class Leader: Business Software Solutions

Issuetrak is proud to be a winner of the Leader award from SourceForge, the world’s largest...

October 13, 2022

15.6 Release: Enhanced Auditing Functionality

Autumn is here! Although pesky bugs may try to get in and escape from the cold, we’ve ensured total...

October 11, 2022

Customer Support

5 Ways to To Better Serve Your Customer (And Yourself)

A couple of team members played a game asking each other 5 times in a row why they’re working at...

October 3, 2022

Company Culture

The Woman Behind The Code: Meet Issuetrak's Development Director

In the 18 years Development Director Lisa Cockrell has devoted to Issuetrak, she’s witnessed 3...

September 30, 2022

Company Culture

Sweet September STAR Award: Employee Recognition

Sweet September STAR: Danny Alvarado Every month, an Issuetrak team member finds a way to make...

September 28, 2022

SOS For Your Help Desk: Are You Managing Requests Efficiently?

In 1992, a young man bore horrified witness to a fellow colleague beleaguered by requests. A...

September 21, 2022

Complaint Management

7 Ways Issuetrak Gets Schools Organized

We value each and every partner who comes to us hoping for better: better return on investment,...

September 16, 2022

15.5 Release: Office 365 Moves from Basic to OAuth

Basic Auth To Modern OAuth: What’s The Difference? For years, we’ve enjoyed the convenience of...

September 15, 2022

Software Solutions

Software So Good, Even We Use It

Issuetrak's CEO Shares Why We Believe In Our Software “A fully automated process lacks the human...

September 8, 2022