You’ve been asking for it for a long time, and we’re finally excited to announce: Issuetrak now has a Round Robin issue assignment feature! Our team has been working hard to develop and implement this brand-new feature into the product. No more work-arounds — you’ll be able to make Round Robin assignments directly within Issuetrak…

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Hello everyone. We wanted to take this opportunity to address some changes in leadership we’ve had recently at Issuetrak. At the end of March 2020, Issuetrak’s founder, Hank Luhring, retired from the company. He had been working tirelessly on growing Issuetrak and building it into the amazing company that it is today for over 25…

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At Issuetrak, the health and safety of our customers and employees remains our number one priority. As the coronavirus continues to spread, we are taking precautions to ensure business continuity. As a preventative measure, we have highly encouraged our employees to begin telework on Monday. We have decided to suspend all events that are hosted…

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Exciting news — we’ve just released a brand-new version of Issuetrak! Issuetrak 11.6 is now available and we can’t wait for you to see our most recent updates. Read on to find out what’s new, what’s changed, and how you can get Issuetrak 11.6 for your organization. Update: Incoming Email Our Development team has been…

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We have exciting news: last week we proudly released Issuetrak 11.4!  This update comes full of User Interface improvements, specifically within the System Settings menu. The look and feel of the menu has been standardized and improved for this update. Some specific changes include: Left-aligning the page content, rather than centering it, for ease of…

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STEM careers (science, technology, engineering, and mathematics) were once dominated by men. Girls were not encouraged to pursue those disciplines, and women working in STEM careers were an exception to the norm. A perfect example is the story of the human computer Katherine Johnson featured in the movie “Hidden Figures”. Johnson is best known for…

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When it’s time to make challenging decisions or garner opinions that can impact our most valuable asset, our PEOPLE, Issuetrak sends out a Thoughtexchange. What is a Thoughtexchange? How does it work? What do we gain from it? Thoughtexchange is a web-based engagement tool for gathering feedback, a new way to lead conversations about things…

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Life at Issuetrak is much more than a job; it’s an opportunity to give back to our community.   Neighborhood cleanup projects, teacher requests for classroom help, and charity fundraisers are just a few examples of how our employees use their company paid volunteer time to support local non-profit organizations. While our team enjoys year-round…

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Everyone loves a good celebration and here at Issuetrak we have a great reason to celebrate. This December, we’re turning 25! From our humble beginnings as a custom software development company, we’ve grown to support over 2,000 teams in 36 countries around the world. Our customers use Issuetrak to handle their complaint management, workflow processes,…

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embracing a bright future Issuetrak is excited to announce our new strategic partnership with Amazon Web Services (AWS). The new AWS infrastructure will allow Issuetrak to provide our customers with improved levels of security, availability, and performance. It will also enable us to continuously deploy new features to our customers. We will be moving our…

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