Open visibility throughout a company can be important in some cases. However, there are instances where sensitive information requires there to be only a certain set of eyes on a particular issue — or perhaps many issues, depending on your industry. Issuetrak provides a layered structure of visibility controls, from the most general to the…

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It’s time for another Traktip! You may have heard about our newest product release, Issuetrak 12.0. This update comes packed with valuable new features, including our updated login screen, which now supports over 10,000 characters for text, HTML, and more. While branding and customization options were limited on the login screen before, now admins have…

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It’s time for another Traktip! We’ve covered Issuetrak’s Auto-Assignment feature in previous Traktips, but before now there was never a way to inactivate your Auto Assignment rules. It was necessary to delete the rules that you no longer wanted in your Issuetrak site. In our recent update, Issuetrak 11.12, we released Auto Assignment inactivation. This…

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Previously, there was no way to de-escalate an issue once it had been escalated in Issuetrak. With our 11.10 User Conference update this past January, we have updated the software to allow users to de-escalate issues as necessary. This feature may be useful in the case of an erroneous escalation, or if your team has…

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Did you know that using Global Issues isn’t the only way to create links between issues in Issuetrak? In our 11.10 product update, we introduced a collection of new features requested by customers who attended our User Conference. One of those new features is Associated Issues! Associated Issues is a new User Defined Field option…

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Regardless of what industry you work for, your team may benefit from using Service Level Agreements (SLAs). A Service Level Agreement is a commitment made to your customers (internal or external) to provide service of a certain caliber every time. Service Level Agreements can be created with an optional feature in Issuetrak. This feature helps…

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It’s time for another traktip! It’s that time of year again! As the holidays approach, we’re rounding up this year’s monthly traktips to make sure you didn’t miss any. Check out the topics for the 2019 traktip blog posts below: This Year’s Traktips Pre-Submit Screen The Pre-Submit Screen lets Administrators decide whether they want end…

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Your organization may use Issuetrak to submit and manage a variety of issues, from maintenance requests to IT tickets. Using the same, cookie-cutter form for each of these types of issues can lead to confusion for End Users and too little — or too much — information submitted. This is where Issuetrak’s Custom Screens feature…

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It’s time for another Traktip! In your Issuetrak site, you may notice patterns of issues that are linked to one another. For example, a number of your customers may report having the same issue with one of your services or products. Though these issues were submitted individually, they all relate to the same problem. Did…

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Whether you’re simply getting tired of the default colors or you’d rather have a display that matches your business’s color scheme, you may at some point feel like changing the default colors on your Issuetrak site display. Luckily, there’s an easy way to edit those colors to customize your site so it fits the aesthetic…

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