Effective on December 31, 2020, Issuetrak will no longer be continuing development for Internet Explorer 11. After this date, new Issuetrak functionality released in our updates may not work in Internet Explorer, and no minor bugs or cosmetic issues will be fixed for Internet Explorer. If you are currently using IE 11, we recommend you…

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Issuetrak 12 is here, bringing with it a new feature that we’re excited to talk about today — AD FS Compatibility. What’s AD FS, why is it important, and why should you be excited about using it with Issuetrak? Don’t worry — we’ll explain everything: What is AD FS?   AD FS stands for Active…

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You’ve been asking for it for a long time, and we’re finally excited to announce: Issuetrak now has a Round Robin issue assignment feature! Our team has been working hard to develop and implement this brand-new feature into the product. No more work-arounds — you’ll be able to make Round Robin assignments directly within Issuetrak…

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Hello everyone. We wanted to take this opportunity to address some changes in leadership we’ve had recently at Issuetrak. At the end of March 2020, Issuetrak’s founder, Hank Luhring, retired from the company. He had been working tirelessly on growing Issuetrak and building it into the amazing company that it is today for over 25…

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We are living in difficult times right now. As shops and restaurants close their doors and streets become empty, so much is uncertain. In the face of these unknowns, it is important for us to band together and be there for one another. Our communities are relying more than ever on the support of businesses’…

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At Issuetrak, the health and safety of our customers and employees remains our number one priority. As the coronavirus continues to spread, we are taking precautions to ensure business continuity. As a preventative measure, we have highly encouraged our employees to begin telework on Monday. We have decided to suspend all events that are hosted…

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At the 2019 User Conference, we made a point to collect as much feedback from attendees as we could. Our customers are our best resources for feedback about what works, what doesn’t, and what we can improve for the future. We were thrilled with the number of responses we received from customers at the conference.…

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Exciting news — we’ve just released a brand-new version of Issuetrak! Issuetrak 11.6 is now available and we can’t wait for you to see our most recent updates. Read on to find out what’s new, what’s changed, and how you can get Issuetrak 11.6 for your organization. Update: Incoming Email Our Development team has been…

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We have exciting news: last week we proudly released Issuetrak 11.4!  This update comes full of User Interface improvements, specifically within the System Settings menu. The look and feel of the menu has been standardized and improved for this update. Some specific changes include: Left-aligning the page content, rather than centering it, for ease of…

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