Feature to feature, we’re very similar. So how do we compare?
Issuetrak and HappyFox compare similarly in their mainstay help desk features, both offering:
Many SaaS platforms provide these baseline giveaways to ensure your help desk efficiency—so why pay more for a platform like HappyFox to get the same feature satisfaction?
Issuetrak outperforms HappyFox in a number of ways:
You get feature parity between Issuetrak and HappyFox, yet HappyFox leaves you paying for more while getting less. Issuetrak is much more affordable in terms of the feature access for the price point.
Why pay for agents? With Issuetrak, your unlimited free users have nearly all the permissions an agent has, giving you incredible value without the extraordinary price tag.
In short, Issuetrak’s $77 cloud monthly free user plan gives you similar perks as HappyFox’s $99 cloud monthly. However, With Issuetrak, you get more than what you pay for.
With over 50 user permissions available, you’ll likely need fewer paid Issuetrak agents than you think. With HappyFox, you’ll have to pay for every permissioned agent you get.
Read More: Empowered Free Users: What Are They?
Let’s consider this scenario: you are interested in HappyFox’s monthly Unlimited Agent plan. The best deal you can get at $1,499 per month requires a year’s commitment.
Long-term contracts can have their perks. HappyFox offers 10%-25% savings when you commit to one, two, or 3-year plans.
HappyFox and Issuetrak both offer a lowball plan at a $26 price point—and with Issuetrak, there are no caveats. However, to enjoy this low cost at HappyFox, you must commit to 2 years up-front, or a 3-year subscription.
With that tenure, you might find yourself stuck with buyer’s regret and a SaaS product unsuitable for your help desk. You need to feel certain of your choice before asking your boss to sign the dotted line on a year’s (or longer) contract.
| Features Available |
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$26 cloud monthly, no commitment |
$26 2-year commitment $27 3-year commitment |
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SLA Notifications |
Yes |
No |
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24/7 Support |
Yes |
No |
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Detailed Reporting and Reporting History |
Yes |
No |
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Agent Collision/Ticket Routing |
Yes |
No |
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$77 cloud monthly with unlimited free users |
$39-$79 cloud, monthly commitment |
$99 cloud Enterprise Plus, monthly commitment |
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Unlimited Users |
Yes |
No |
No |
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Large Storage |
Yes |
No |
Yes |
|
Account Manager |
Yes |
No |
Yes |
|
Task Management |
Yes |
Limited |
Yes |
|
24/7 US-based, In-House Omnichannel Support |
Yes |
Limited |
Yes |
Moreover, HappyFox’s lowest tier excludes access to a number of salient features and only offers them at higher-priced tiers. For instance, modules such as task management and asset management are only available at HappyFox’s enterprise tiers.
Plus, our customer support (available with all plans) is the highest rated out there, so you’ll never feel stranded or forgotten.
Issuetrak takes pride in offering a transparent pricing scheme with monthly or annual payment options. The best part is that Issuetrak’s options include wide feature access and are suited to businesses looking to scale. Issuetrak’s pricing is set up so you can cherry-pick your most-wanted features and really customize the product to suit your organization’s needs.
Small businesses or startups may find HappyFox less than suitable due to its complexity and pricing. User complaints of HappyFox’s rising costs over the last few years show how difficult it is to meet HappyFox’s financial demands.
Giants like PCMag praise HappyFox as a comprehensive help desk solution, yet admit “it also remains one of the costliest.” This doesn’t bode well for smaller businesses who want to stay competitive with larger competitors.
While HappyFox offers a large integration pool, Issuetrak offers affordability and integration capabilities with Zapier, making it an ideal option for small to medium-sized businesses already using applications within Zapier.
On the other hand, users in large enterprises complain that HappyFox, in fact, doesn’t have the adequate functionality to support their growing help desk operations. For instance, users have reported challenges in integrating HappyFox with other business tools, which may limit the software's functionality in a broader tech ecosystem.
"HappyFox Doesn't Support Complexity"
"Our help desk became complex quickly. HappyFox does not support any level of complexity. For example, [there is] no capability of adding fields that have values dependent on others. This has led to very complex form designs. [There is also] no ability to customize the layout of the forms... every field is just thrown down the left side, one after the other."
"Doesn't Scale, Easy to Break"
"They list some big enterprise clients - I can't see how any of these firms would actually use it beyond a very limited scope. It doesn't scale. Very easy to break - every month I have to double check my reports to make sure they did not export the data in a different layout."
"Big Enterprises Need More Functionality Than HappyFox Can Offer"
"If you were a huge enterprise with several thousand clients and customers to support, you’d simply need more functionality and bells and whistles than HappyFox has to offer."
"Just Good Enough"
"What’s there is useful, but I wouldn't mind being able to customize it more."
Issuetrak offers options in its product to be as simple or complex as you need it to be, while answering the most complex needs of any size help desk operation.
Medical Practice, 10,000 employees
"Best ticket system for large enterprises! Easy to use, stable, and highly adopted internally without pressuring staff to use it. It's truly great all around. We have not found a weakness in the product to date."
Aviation & Aerospace, 50 employees
"Issuetrak has saved me thousands of hours. When I installed and implemented it, my boss said it was temporary because he didn't think it could handle what was needed. Nine years later, we're still using the product."
Medical, 500 employees
"Issuetrak offered us greater flexibility (than other platforms) to manage various cost centers within a single application in the most efficient and usable fashion."
Food & Beverage, 1000 employees
"Issuetrak's onboarding Team is with you from start to finish. Deployment is a breeze!"
Overall, organizations seeking simple, cost-effective help desk ticketing solutions might find HappyFox’s tool overly robust and expensive. Large organizations will likely want a more robust integration infrastructure than HappyFox can offer.
Any number of industries and organizations require on-premises deployments, with some of the most common being:
Without on-premises deployment, HappyFox leaves these and other industries out in the cold. These industries cannot depend on HappyFox’s cloud offering because they require utmost proprietorship over their data, servers and help desk.
Luckily Issuetrak’s on-premises deployment isn’t going away. With us, you can enjoy leasing or purchasing an on-premises license, and host your help desk data on your own servers now and in future.
HappyFox offers competitive features at a higher cost. Lower tiers leave a lot to be desired.
HappyFox claims its show-stopping trait lies in its Business Intelligence tools, which provide a pathway to deeper insights from data buried inside a help desk system.
Yet, HappyFox relegates must-haves like custom dashboards and scheduled reporting to more expensive tiers. According to reviews, their lowest Mighty tier misses out on crucial tools that other help desk systems would consider a basic essential.
Explore options before deciding on HappyFox’s costly Unlimited Agent plan.
If you don’t need every person to log in with the same ticketing permissions, then consider how Issuetrak’s unlimited free users could save you from the skyrocketing prices of HappyFox’s Unlimited Agent plan.
While HappyFox provides Account Management at their most expensive Enterprise Plus tier, Issuetrak promises to be with you the whole way, from discovery to implementation and beyond.
Few can beat Issuetrak’s 99% satisfaction ratings. According to SelectHub, Issuetrak outranks HappyFox by a long shot:
Moreover, with almost double the Capterra reviews (185 vs. 91), Issuetrak meets or outranks HappyFox in core areas:
The horde of reviews criticizing HappyFox’s long learning curve makes us question the Ease of Use category, where we fall short by only 0.1.
Furthermore, we can buffer our Support Team with a consistently measured NPS Score at 9.7 and above. Not many other help desk vendors can say the same.
Issuetrak’s most recent release 16.3 offers Quick Notes, which is similar to HappyFox’s canned responses—yet Quick Notes is more versatile. You can use Quick Notes in everything, from auto-responses to your Knowledge Base. This outstrips HappyFox’s canned responses, which only apply to tickets.
Quick Notes is an agent-only permission, so it is available to you whether you choose our Team or Support plans. (View our pricing page to see the difference.)
Issuetrak steps your game up a level with Scheduled Issues—a time-saving feature HappyFox lacks.
With Scheduled Issues, your agents can target and codify commonly recurring problems amongst users. This helps streamline ticketing correspondence so agents can address issues faster and boost overall help desk performance.
Users report that HappyFox’s “reporting is very challenging” and that they “wish there were better reporting capabilities.”
Another user commented how HappyFox lacks insights to essential information, such as number of tickets closed, time to close, top performer indicators, and other factors that would help improve team performance.
Issuetrak offers world class reporting capabilities with visual Dashboard analytics as well as an Issue Hub overview. Our 16.3 release created additional views to target business performance metrics, including:
Our reporting capabilities are part of Issuetrak’s bare-bones structure, and just scratch the surface of what we can offer.
For all its largesse, HappyFox cannot offer the same.
"I wish more in-depth reporting could be done [with HappyFox]."