On top of the usual squashed bugs and improved application security, Issuetrak 17.1 offers new enhancements to some of our existing features!
What To Expect in Issuetrak 17.1
Issuetrak 17.1 introduces several improvements to existing features, including:
- A reply-only feature for Incoming Email (IEM)
- Significant Task performance enhancements
- In-product activation of Issuetrak support remote assistance
- Support for Group Managed Services Accounts.
Let’s dive into the highlights.
Reply Only in IEM
17.1’s reply-only feature for IEM gives you greater control over how new tickets are created. This update limits the creation of new issues from email, while still ensuring that only updates on existing issues are processed into Issuetrak.
Task Performance
We’ve spent a lot of time optimizing Task performance. After repeated internal testing of the enhancements we made, we found submission times reduced by up to 90% versus previous versions! This is especially true for issues with extensive task lists.
Because of these task performance enhancements, your team will increase its productivity even with your densest help desk tickets.
Support in Troubleshooting your Issuetrak Site
We’ve given you the wand when it comes to engaging with our support team. Within Issuetrak 17.1, you now have the choice to activate our remote assistance account so our team can access your site and help troubleshoot your issues.
To get started, navigate to Help, then Contact Issuetrak. Click the Enable Support Access link. A lightbox will appear, where you can activate, set the time frame, and see a history of Issuetrak’s remote access. You also have the option to extend or revoke remote assistance as needed.
Group Managed Services Accounts (GMSA)
For those customers who’ve established a certain level of security, Issuetrak’s deployment tools now support GMSA for installs and upgrades.
For Our Cloud Partners
Cloud customers will receive the Issuetrak 17.1 update automatically on October 1st after 10 p.m. ET. Test sites will be upgraded September 24th after 8 p.m. ET. If you'd like to use the new version sooner or get a test site prior to the upgrade, contact our team:
support@issuetrak.com | +1-757-213-1351
For Our On-Premises Partners
The improvements to deployment tool performance now makes installs and upgrades a much smoother process.
If you’re ready, you can get the new 17.1 release, review upgrade instructions, and review our detailed release notes by clicking here (Issuetrak Support Site credentials required).
As always, Issuetrak is proud to serve healthy, happy help desk operations and operators! Your voices matter to us. As you may know, many of our upgrades come directly from users and agents like you! If you have feedback or suggestions, submit them in the form below. Our Product Owner personally reviews customer feedback to decide on the best upgrades for our customer base as a whole.
