How Easy is it to Set Up Issue Tracking Software?

How easy is it to set up issue tracking software?

Depending on your vendor, setting up issue tracking software can be as simple or complex as you need it to be. Issuetrak can be up and running in 15 minutes, and you can be operable within 24 hours.

But if you have more complex demands for customizing issue tracking software at your help desk, it could take longer. This is because our Professional Services team wants to be absolutely sure to meet those demands before you are fully set up.

Major challenges like quality customer experiences, cost, complexity, skill shortages, and steep learning curves may prevent buyers from taking the leap with issue tracking software at their help desk. 

While it might feel intimidating to adopt a whole new system, those who don’t will risk losing out on an optimized help desk process offering massive business growth.

The ease of set up depends on the vendor you choose.

Zendesk’s “quick to deploy” slogan holds true, with setup taking some days to get up and running. It also works “out of the box”, meaning you can do it yourself without the help of costly developers.

Jira’s setup is competitive, taking a day or less to get from trial to log in. Depending on your IT experience, it might take a few days to learn Jira. According to reviews, Jira is less obvious to navigate without the help of a training course. 

Jira also has some frustrating hiccups. According to one user, Jira duplicates project and general settings (if you want to change something for your project only, you’ll need to change it in general settings), making it complicated to perform simple tasks.

At Issuetrak, we've incorporated customer feedback to ensure our setup process and day-to-day usage are as easy as possible. Our expert team provides close guidance throughout the launch process, allowing access to your Issuetrak site within 24 hours. If you desire something more complex, our team is here to work with you every step of the way to ensure your configuration ends up exactly like you envisioned at the start.

Some custom configurations that are more complex and take a bit longer include:

• Advanced workflows
• Scheduled reporting
• Custom forms and fields
• Site appearance and branding
• Branching tasks

How long does it take to set up issue tracking software?

Implementing software can take as little as 15 minutes. A more robust solution might take a few days, weeks, or months, depending on how much time your team can dedicate to the implementation process. 

If you’re short on time, our Professional Services team can even configure your site for you, just the way you like it.

Regardless, we’re here to help you set up your site from design to implementation.

Reach out to our Professional Services team:

proservices@issuetrak.com
+1 (757) 213-1330