Manual processes are the bane of the modern business, yet we continue to tolerate them. Maybe it's because we've grown accustomed to the day-to-day inconveniences and bottlenecks they create. Or it could be that manual workflows have always been the way things have been done, and no one wants to rock the boat.
Taking an "if ain't broke, don't fix it" approach doesn't really work when you don't recognize that anything's broken in the first place. And if you're still relying on manual processes, something is most definitely wrong with your internal workflows. With the availability of high-quality solutions like Issuetrak that can facilitate automation, it's time to put an end to manual workflow management processes.
The High Cost of Manual Processes
If your internal workflows are rife with manual processes, chances are you're leaving a lot of money on the table. The costs of these slow, arduous tasks add up over time, often in ways that aren't readily apparent.
When employees are bogged down by painstaking, manual workflows, they have less time to tackle other high-priority duties. Lost productivity is a major problem in the U.S. workforce. Everything from bad sleep habits and retail sales to sporting events and celestial phenomena can affect employee productivity, resulting in millions if not billions of lost revenue for businesses across the country.
Those particular instances of lost productivity may be, by and large, one-time events, but they all highlight one immutable truth: Time is money. If your employees are spending a great deal of time wrestling with manual processes, you're not getting the full value from your workforce. This could lead your business to hire more staff to help shoulder the workload, driving up payroll costs.
Then there are the issues of workflow efficiency and accuracy to consider. If tasks are slipping through the cracks and employees are continually missing key steps in your internal processes, that could lead to much larger problems down the road. Workflow efficiency is the mark of any successful business, and we should all aim to be a little leaner and meaner.
Where Automated Workflow Management Can Help
If you take a look behind the scenes of nearly any business, you'll likely find numerous opportunities for more pervasive automation. Onboarding, complaint management and payroll processing are all great places to start, as each are often typified by slow, manual workflows and drag down employee productivity.
"Automated workflow management happens instantaneously, without human intervention."
Consider payroll processing: On any given day, payroll departments are usually inundated with requests, questions and concerns from both internal users and external agents. Managing each task one by one can be extremely time-consuming, as a department member will need to identify the issue, determine who is best-equipped to handle it and then subsequently assign it to that individual. In a vacuum, that may not seem terribly arduous, but multiply it by a hundred, and it becomes much more problematic.
Workflow management software can automatically convert incoming emails into trackable tickets, identify the issue at hand and assign it the proper person. A high-quality solution like Issuetrak can even automatically send alerts to the assignee based on type or priority, making sure no issue is left unattended for too long. This all happens instantaneously, without human intervention. Staff members have one less headache to deal with, and far more time to tackle other pressing issues.
There's no reason to continue coping with manual processes. Automated workflow management solutions are here to alleviate those pain points once and for all.