Struggling between project management versus issue tracking software? Choosing one impacts the quality of your help desk. Project management helps employees collaborate on work projects. Issue tracking software sorts queries at your help desk, support desk, or complaint desk so you can serve your customers and employees better.
Jira is best known for its project management software system under the parent company Atlassian. While Jira has a lot to offer, soon, it will no longer support its on-premises, self-hosted option. It’s the cloud or bust.
While Asana and Trello are excellent project management tools, it takes a special breed of software for issue tracking. Jira Service Desk alternatives include:
Solarwinds is one of the original solutions to issue tracking, help desk, and ITSM since launching in 1999 in Tulsa, Oklahoma. Although the company has been in hot water in the past, it continues to maintain a high reputation amongst its users.
See: Capterra reviews Solarwinds vs. Issuetrak
Only a year after Solarwinds, HelpMaster launched its help desk software in Canberra, Australia. If the time difference between you and Australia is a dealbreaker, feel free to keep scrolling.
Launching just a few years later in 2002 and headquartered in Tel Aviv, SysAid is a renowned contender among issue tracking tools. Known for its help desk, ITSM, and ITSM AI products (and its quirky mascot), SysAid has grown and rebranded itself quite successfully.
See: Capterra reviews SysAid vs. Issuetrak
If these aren't what you were looking for, then maybe the best issue tracking software systems solution is right under your nose (hint, hint!).
In any case, download our comprehensive competitor analysis guide for an honest review of other competitors in the help desk and ITSM space.
DOWNLOAD: Core Features to Look For in Help Desk Software: Comprehensive Guide
SEE: Issuetrak awarded Best-In-Class Leader