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Issuetrak Blog

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Complaint Management

Spreadsheets Hinder Support Desks, Software Helps

Many universities still use spreadsheets to track complaints, from facilities problems to...

August 4, 2021

Top Three Reasons Why You Can’t Avoid IT Problems

Tech issues — every organization deals with them. Despite our best efforts to take care of our...

July 20, 2021

Company Culture

Issuetrak Makes the Switch to Hybrid Work

Back in March of 2020, Issuetrak team members went home to work remotely and quarantine during the...

July 16, 2021

Software Solutions

10 Frequently Asked Questions About Issuetrak

July 13, 2021

Customer Support

Maintaining Strong Customer Support Despite Distance

After a long year working safely from home, Issuetrak has begun the gradual transition back into an...

July 8, 2021

Company Culture

STAR Award Spotlight: Emma Wells

For each of our monthly all-hands meetings, we encourage our employees to nominate coworkers who...

July 2, 2021

Traktip - Click to Dial Links

It’s time for another Traktip! Our Issuetrak 14.1 release brought with it a few additional...

June 22, 2021

Company Culture

Feel Good Friday: Meet Our New Sales Team Members

We’ve recently expanded our Sales Team by two new members! Introducing Michelle Ashton, our Sales...

June 4, 2021

Introducing Our New Office 365 Integration!

Issuetrak 14.1 comes with an exciting new feature: Office 365 Integration for Incoming Email!

June 2, 2021

Company Culture

Meet One of Issuetrak’s Customer Success Teams!

Whether you’re entirely new to Issuetrak and are just beginning to research whether it’s suitable...

May 28, 2021

Traktip - Using Bookmarks

It’s time for another Traktip! Our Issuetrak 14 release brought major updates to the product,...

May 25, 2021

What Is Identity Management (and Why Is it Important)?

Security is essential for every organization, especially when you have many employees using...

May 18, 2021