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Issuetrak Blog

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All Company Culture Complaint Management Customer Stories Customer Support Help Desk Issue Tracking Issuetrak Software Solutions Traktips Updates
Customer Stories

Secrets to SeaTec’s Help Desk Success: Interview Highlights

What does it take to master high ticketing volume and excellent customer support at your help desk?...

June 23, 2023
Company Culture

Summer STAR: June Staff Recognition

Leaping into summer, we’re thrilled to announce that a member of our highly talented yet underrated...

June 8, 2023
New Release

Issuetrak 16: License Validation

We’re slamming into summer with the highly anticipated Issuetrak 16, which is now underway! This...

May 31, 2023
Help Desk

What Drives The Price of Help Desk Software?

Budget is a critical factor in finding the right help desk software solution for your business. If...

May 25, 2023
New Release

15.10 Release: Knowledge Base Updates

15.10 spotlights a major refresh to the Knowledge Base user interface and experience PLUS two new...

April 11, 2023
Company Culture

Women in Tech: A Force to Reckon With

Women make up 47% of all employed adults in the U.S., yet they hold only 25% of computing roles,...

March 9, 2023
Company Culture

X’s and O’s: February 2023 STAR Staff Recognition

Our monthly Staff Appreciation and Recognition (STAR) award goes to teammates performing above and...

February 28, 2023
New Release

15.9 Release: Organization Fields, Report Writer, Test Site Deployment

Along with a host of other squashed bugs that are too small for us to pester you with, read how our...

February 14, 2023
Help Desk

Empowered Free Users for Help Desk Health

What is an empowered free user? Free users can access the system, submit tickets, pass issues...

February 8, 2023
Security

T-Mobile, Norton, LastPass Security Breach: What Could They Do Better?

Protecting yourself against cyber threats isn't a "set-it-and-forget-it" solution. Your best...

February 7, 2023
Company Culture

Winter STARs Burn Brighter: January 2023 Staff Recognition

Each month, we recognize a team member for outstanding leadership, contribution, and work ethic....

January 31, 2023
Complaint Management

The Key to Clearing Your Ticket Requests: Webforms

Read time: 3 mins

January 30, 2023