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Issuetrak Blog

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15.7 Upgrade: A Reimagined Report Writer

Issuetrak 15.7 Helps You Generate Reports In Fewer Steps The spotlight is on for the debut of a...

November 15, 2022

Complaint Management

What the #CapterraShortlist Means To Us

We're honored to be selected again by Capterra Shortlist, recognizing our product for its...

November 10, 2022

5 Ways To Customize Your Issuetrak Site This Holiday Season

Get your colleagues in the holiday spirit! Spruce up your Issuetrak site with fall cheer and...

November 4, 2022

Company Culture

Carve A Constellation In Your Pumpkin For This Month’s STAR Award

We’re carving stars into our jack-o-lanterns for October’s STAR Award winner, Emma! Her 7 years...

October 31, 2022

Complaint Management

3 Ways To Listen To Customer Feedback And Keep Your 5-Star Reviews

It’s no secret and it’s not magic. Getting on board with automation software helps you manage...

October 28, 2022

Complaint Management

How You Handle Feedback Can Help Your Business: Complaint Management Softwa...

Why does having a complaint ticketing system make working at a support desk easier? Customer...

October 19, 2022

Awarded Best-In-Class Leader: Business Software Solutions

Issuetrak is proud to be a winner of the Leader award from SourceForge, the world’s largest...

October 13, 2022

Company Culture

Why Your Development Team Needs A Product Owner

Outside of the tech industry, you may not be familiar with the term “Product Owner” — I certainly...

October 13, 2022

15.6 Release: Enhanced Auditing Functionality

Autumn is here! Although pesky bugs may try to get in and escape from the cold, we’ve ensured total...

October 11, 2022

Customer Support

5 Ways to To Better Serve Your Customer (And Yourself)

A couple of team members played a game asking each other 5 times in a row why they’re working at...

October 3, 2022

Company Culture

The Woman Behind The Code: Meet Issuetrak's Development Director

In the 18 years Development Director Lisa Cockrell has devoted to Issuetrak, she’s witnessed 3...

September 30, 2022

Customer Support

What’s the Best Way to Survey Customers? Make it Easy!

Introduction to Surveys Without surveys, it would be impossible to pinpoint when your team has done...

September 29, 2022