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Issuetrak Blog

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All Company Culture Complaint Management Customer Stories Customer Support Help Desk Issue Tracking Issuetrak Software Solutions Traktips Updates

Category Customer Support

Customer Support

5 Reasons Why Customer Feedback Is Important

All businesses that serve customers can expect to receive feedback at some point — both positive...

November 2, 2021
Customer Support

How Tech Has Shaped Customer Service for Almost 150 Years

It’s Customer Service Week, a week highlighting the importance of providing first class customer...

October 8, 2021
Software Solutions

Achieving 100% Customer Satisfaction

In July, Issuetrak’s Support Team achieved an incredible goal: 100% customer satisfaction! Ever...

August 13, 2021
Customer Support

Maintaining Strong Customer Support Despite Distance

After a long year working safely from home, Issuetrak has begun the gradual transition back into an...

July 8, 2021
Issue Tracking

Guide To Expanding Help Desk Software Across Departments

One of Issuetrak’s biggest strengths is its customizability. It’s so configurable, it can easily...

May 12, 2021
Complaint Management

Traktip - Private Notes in Incoming Email

It’s time for another Traktip! Issuetrak’s Incoming Email module (IEM) allows you to automatically...

February 18, 2021
Workflow

Traktip: Automating the Issuetrak Chat Module

It’s time for another Traktip! Issuetrak already comes packed with a lot of features, but did you...

September 24, 2020
Customer Support

Issuetrak Fits the Bill for Utilities Management

April 29, 2020
Software Solutions

Support Speaks: Automation for Higher Customer Satisfaction

December 3, 2019
Customer Support

Why Customer Surveys Are Important for Your Organization

Whether your end users are customers or members of your own organization, collecting and analyzing...

October 16, 2019
Customer Support

Four Things You Should Know About Your Customers

Research about consumer trends and customer satisfaction abounds in today’s society. With the...

May 30, 2019
Customer Support

What Makes Good Customer Support Software?

Your customers mean the world to you -- which is why you’re looking for the best customer support...

March 28, 2019