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Issuetrak Blog

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Category Customer Support

Customer Support

4 Ways to Use Your Knowledge Base

You want to help your customers as much as possible, but customers often prefer to help themselves....

February 21, 2019

Customer Support

Building Better Customer Relationships

It can be tempting to put the bulk of your company’s resources and effort into courting new...

February 14, 2019

Customer Support

Customer Spotlight - Southwest Power Pool

Southwest Power Pool uses Issuetrak to manage workflow processes and customer support.

January 10, 2019

Customer Support

Does Your Vendor Have Your Back?

“The support I received was second to none. Courteous, efficient, knowledgeable, and most...

May 23, 2018

Customer Support

The Challenges of B2B Customer Support

You’ve worked hard to get your business where it is today. You’ve got a great product or service to...

August 9, 2017

Customer Support

Customer Support Software - Staying Personal in the Age of Technology

Satisfied customers. Businesses offering customer support, whether to other businesses or...

July 26, 2017

Complaint Management

Traktip – Email Tokens

It’s time for another Traktip!

March 27, 2017

Customer Support

Customer Expectations Evolve in a Digital World

Consumer sentiment is a fickle thing, as all too many business owners have discovered the hard way....

February 9, 2017

Customer Support

The Benefits of Customer Training

When you purchased Issuetrak software, you had a specific problem that needed to be resolved....

January 19, 2017

Customer Support

SOMERO® Tackling Customer Support with Ease and Efficiency

Customer Overview As “leaders in leveling,” Somero® makes huge concrete placement jobs easier,...

November 9, 2016

Complaint Management

Traktip: Automation - Substatus

It’s time for another Traktip!

October 25, 2016

Complaint Management

Traktip: Easy Automation with Issuetrak Business Rules

It’s time for another traktip!

August 23, 2016