At the 2019 User Conference, we made a point to collect as much feedback from attendees as we could. Our customers are our best resources for feedback about what works, what doesn't, and what we can improve for the future.
We were thrilled with the number of responses we received from customers at the conference. With a plan in mind, our Development team set to work immediately on implementing a collection of the suggestions. Issuetrak 11.10 is the fruit of their labor.
Read on to find out what improvements, enhancements, and new features we’ve included in Issuetrak 11.10, based on direct product feedback:
Issue De-Escalation
Users can now de-escalate issues that have previously been marked as escalated.
Associated Issues
This new User Defined Field (UDF) type allows permitted users to link related issues to a particular issue.
Hyperlink UDF
This new UDF type provides a dedicated place for hyperlinks to be added to issues without having to manually place them in other fields.
UDF Tooltips
Users can add hover-over descriptive text to User Defined Fields.
Associated Quick Pick
See which Quick Pick (now known as Issue Template) was used to submit an issue by adding "Associated Quick Pick" to the Included Fields on your Custom Screen.
Issue Change Log
We've enhanced the Issue Change Log so that it now tracks changes to Issue UDFs.
Recurring Issues
You can now set the specific time of day that recurring issues will be submitted.
Report Writer
Survey completion information is now available in the Issues/Surveys data set in Report Writer.
If you’d like to read a more detailed rundown of what these new features entail, head over to our Release Notes!
Have more ideas you'd like to share with us? We encourage you to tell us on our Product Feature Requests page! We read and consider every suggestion and will get back to your request as soon as possible!