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Resource Library

Whether you're just starting your help desk journey or looking to expand your Issuetrak site, there's information to answer all your questions. Browse our repository of resources to deepen your knowledge of Issuetrak.
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Customer Stories White Papers and eBooks Infographics On-Demand Webinars Training Articles Videos
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Infographics

Issuetrak Software for Any Industry

Infographics

Zendesk vs. Issuetrak

White Papers and eBooks

Help Desk Software for Any Industry

Foster collaboration across departments and provide excellent customer service. Read our white paper to learn how Issuetrak works for multiple industries.

Infographics

Asset Management Capabilities and Benefits

Asset Management spans many industries, from manufacturing inventory to educational assets. What does asset management software entail? Get an overview of the benefits of adding an Asset Management module to ease your IT ticketing process.

White Papers and eBooks

E-book: Choosing Help Desk Software to Deliver Exceptional Customer Service

The only guide you need to select the best help desk automation software! Read in detail about the top features to look for when making a software purchase. This introductory guide will help you understand exactly how software can and should maximize your process and ROI.

Infographics

5 Departments That Use Issuetrak

Issuetrak is the most versatile ticketing platform to automate any complaint management or support desk process. Issuetrak software at your help desk will guarantee better end user experience and company growth.

Infographics

Tips for Optimizing Your IT Support Process

No IT support process is simple. Software can help you handle the complexities of IT complaint handling using automation tools and best practices.

Infographics

8 Automation Tools for Agent Productivity

How can agents maximize productivity? Automation software offers tools to expedite ticketing without sacrificing quality service.

Infographics

What is Issue Tracking Software?

What is issue tracking software? You help desk, support desk, or complaint desk can use software automation to triage tickets and issues that come through. Our infographic breaks down just how easy your issue handling process can be.

White Papers and eBooks

Issue Tracking System ROI

What is the return on investment for an issue tracking system? Software automation saves money with time-saving features that maximize the bandwidth of your support agents. 

Infographics

Issue Tracking Tools for Automation Best Practices

Are you new to automation? Automation tools at your help desk or complaint desk will save your agents time with top features that expedite your issue handling process.

White Papers and eBooks

Reduce Ticket Volume with One IT Support Solution

Every IT support professional hopes to simplify complex IT process. What better way to do that than with a centralized software solution that automates redundant tasks? 

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