Freshdesk Alternatives: Issuetrak

You deserve better than a limited help desk product and poor customer service. Issuetrak guarantees productivity and quality support in all your ticketing operations.

Why Freshdesk Simply Isn't Enough

Issuetrak equips you with both customer service functionality AND internal ticketing at no additional cost. Meanwhile, Freshdesk lacks basic help desk functions (like internal ticketing), forcing you to budget for more than one Freshworks product. Why pay more for less?

Issuetrak

Freshdesk

freshdesk-pricing-v-issuetrak

Skip Paying For Day Passes! Get Free Users Instead

With Freshdesk, an agent is just an agent. With Issuetrak, an agent comes with empowered, unlimited FREE users.

Freshdesk's agent-based pricing isn't just a monthly payment - they'll charge you for day passes, too!

If you expect a spike in support, you don't have to pay for Issuetrak's unlimited free users to update issues or conduct 50+ other permissions!

Read our blog: Issuetrak vs. Freshdesk

Feature	Free Users	Agents
Create issues
Update existing issues
Assign, receive and complete tasks
Run reports, view dashboards, and interact with the Issue Hub
Manage the KB, including creating KB articles and categories
Access custom record tables
Access and manage add-ons, including surveys, billing, etc.
Assign and receive issues
Submit issues on behalf of others

We strive to be your favorite vendor.

Rated Best Customer Support, Voted Best Place To Work

Our firm beliefs in integrity and service shine from the inside out.

Issuetrak customer support is top-notch; the professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!

- Jeromy S., Director of Operations