A User-Friendly Alternative to Complex Jira Setups

Enterprise Power Without the Complexity of a Developer-Centric Tool

Superior usability for non-Dev teams

Tired of Jira's heavy customization just to track a quality control process? With Issuetrak, you'll leave complex coding behind to easily manage CAPAs, non-conformance reports, and maintenance requests.

Goodbye steep learning curves

Jira is difficult to pick up, whereas Issuetrak offers usability and ease of adoption. Carve your way to success when you build your site alongside our Implementation experts. And unlike Jira's pricey consultants, your initial Issuetrak setup is included!

Deployment Control Offered Nowhere Else

Jira and others have retracted on-premises deployment. Issuetrak offers robust cloud and on-premises options for businesses in finance, government, or manufacturing that need absolute control over sensitive data or proprietary production workflows.

Centralized System Without Costly Hidden Product Extras

Why learn a ton of products, when you can accomplish more with just one?

Jira locks you in to buying multiple tools, while Issuetrak's centralized ticket system does everything you need without increasing your tech stack or your budget.

Simplified Workflows for Everyone

Jira is too complex and expensive for non-technical teams like HR, Facilities, or Customer Support.

Easily deploy Issuetrak's cost-effective solution for your Government Help Desk, Education Issue Tracking, Manufacturing Customer Operations, and more—all on one intuitive platform that requires minimal training.

Customization & Control

Customization Without Coding: Issuetrak allows Customer Support Directors and Quality Managers to configure workflows, forms, and reporting themselves, reducing reliance on costly technical staff.

Deploy Your Way: Customers who once relied on Jira's extinct on-premises solution are now scrambling for an alternative ticket tracking system. If you're one of them, rest assured Issuetrak's on-premises software continues to be a cornerstone of how we do business.

Task Management for All Departments

Jira

To benefit from Jira's task management tools, you'll have to purchase more than one of Jira's platforms, making it difficult and expensive to get the product you need.

Issuetrak

Task Manager is part of Issuetrak's all-in-one solution, allowing you to assign tasks to anyone responsible for completing an action on a ticket. Branching tasks can mirror any of your internal processes, making ticket handling a snap.

Pricing and Differentiators

jira3124

Jira

Cloud Monthly Premium starts at $47 per agent. Additional Jira products available at an additional cost.

❌ Requires purchasing multiple products, including Jia Service Desk, Jira Align, Jira Work Management, and Jira Software.

❌ Complex customization mainly for use by costly technical teams.

❌ No on-premises offering for industries requiring data proprietorship.

Issuetrak

Cloud Monthly starts at $27-79 per agent. On-premises is also available, billed once per year.

✅ One centralized product for all help desk and customer support operations across multiple departments.

✅ Simple workflow and business process configuration for non-Dev and non-IT teams.

✅ Cloud and On-Premises offers, billed monthly or annually.

✅ 99% rated US-based support with <30 seconds response to phone calls

✅ Zero feature-gating, no matter how many agents you have

Hear What Our Customers Have to Say

Way beyond my expectations! User-friendly, adaptable, and relevant to industries that aren't traditional help desks. We can manage the workflow of IT, Engineering, Accounting, Manufacturing, Customer Service and even our sales force. We seem to find new ways to use it everyday. For the price, this gem is amazing.

VP Operations, Customer Support

Issuetrak has used the customer's voice to evolve over the last few years. We've created customized tools that consolidate our data in one location, whether it is requests for engineering change orders, travel documentation and reporting for our field service technicians, customer support of sales quoting, or quote to shipment of customer orders.

General Manager, Oil & Energy

Friendly, professional and knowledgeable team. They always follow up to make sure all your needs are met. The best part is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new parameters of your business. This is huge for us.

Director of Quality Control, Aviation & Aerospace

Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.

Support Services Specialist, Government Administration

Issuetrak has been a lifesaver, cutting down on continuous hours of data entry. From building the data base for our needs, to the customer support team for questions. They had a great customer support team that really sold us. They were very responsive and during our demos they had their professional service team on the call that helped us understand how they could implement quickly and effectively.

Assistant Consumer Care Manager, Food Production

I switched to Issuetrak because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion. Pros? The ability to segment my customer base to the responsible departments, as well as the overall view so I can manage my staff and responses to give outstanding customer service.

Director of Technology Operations, Health, Wellness & Fitness

Product Overview

Implementation

Submit tickets from anywhere

Issue Hub

Round Robin Issue Assignment

Task flows

Knowledge Base

Asset Management

Try a free demo

Integrations

ON-PREMISES

Help Desk

Customer Support

Complaint Management

Start-ups

Small/Medium

Enterprise

Education

Finance

Government

Healthcare

Manufacturing

Nonprofit