privacy policy

Last modified: January 31, 2020

Your privacy is important to us and this Privacy Policy provides important information on how Issuetrak, Inc. ("Company" or "we" or “us”) handles personal information. This Privacy Policy applies to the information we collect on the website (the “Website”).

We may also process personal information submitted to us by or for our clients who use our cloud-based services.  In those cases, we collect, receive, use, and disclose personal information at the direction of our clients for the purpose of providing our cloud-based services, in accordance with contractual agreements that govern our use and disclosure of the information.  While our clients decide what personal information we receive when they use our cloud-based services, it typically includes names and contact information for their customers and employees, and information and correspondence relating to the client’s relationship with those individuals. We are not responsible for and have no control over the privacy and data security practices of our clients, which may differ from those set forth in this Privacy Policy.  If you have questions about the handling of personal information submitted to us by one of our clients as part of their use of our cloud-based services, please inquire with the client directly.

Information We Collect

We may collect several types of information from and about users of our Website, including information that personally identifies you, such as your name, postal address, e-mail address, telephone number, or other personal information ("personal information"), and/or information about your internet connection, the equipment you use to access our Website and usage details.

We collect this information directly from you when you provide it to us and automatically as you navigate through the Website. Our servers, logs and other technologies may automatically collect certain information to help us administer, protect and improve our Website, services, analyze usage, and improver users’ experience.

We use Google Analytics, a web service of Google Inc. (“Google”)  Google Analytics collections information about your visits to our Website and what other websites you may have visiting prior to visiting our Website.  We use the information collected from Google Analytics to improve our Web site.  We do not combine the information collected from the use of Google Analytics with any personally identifying information.  Google Analytics uses a permanent cookie on your browser to identify you when you visit our Web site.  Google’s ability to use and share information collected by Google Analytics is subject to the Google Analytics Terms of Use and the Google Privacy Policy.  You can opt out of certain Google features by visiting Google’s opt-out page.

How We Use and Disclose Your Information

We use information that we collect about you or that you provide to us, including any personal information to present our Website and its contents to you; to provide you with information, products, or services that you request from us; to fulfill any other purpose for which you provide it; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; to notify you about changes to our Website or any products or services we offer or provide through it; and in any other way we may describe when you provide the information; and for any other purpose with your consent.

We may also use your information to contact you about our products and services that may be of interest to you. If you do not want us to use your information in this way, you may unsubscribe by clicking the link that is found in any email we send to you and indicating that you no longer want to receive marketing communications from us.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy to our subsidiaries and affiliates; to contractors, service providers, and other third parties we use to support our business, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them; or for any other purpose disclosed by us when you provide the information.

We may disclose your personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets or stock.

We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, and to enforce or apply our terms of use and other agreements, including for billing and collection purposes.  We may also disclose your personal information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.

Cookies and Tracking Technologies

We use cookies and other tracking technologies.  Cookies allow us to track usage of the Website, enable us to recognize you when you visit the Website, and help us provide you with a customized experience.  You have the ability to accept or decline cookies.  You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.  If you disable or refuse cookies, you may find that certain features or functions will not work as intended.  For more information on how to manage cookies in your web browser, you may visit

We may use web beacons on our Website, in our emails and in other online content.  Web beacons enable us to count users who visit our Website or who open our email.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Your Rights to Access and Correct Your Information

You may also send us an email at to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

In some jurisdictions, you have the right to request that your personal information be deleted.  However, this is not always possible due to legal requirements and other obligations and factors.

Your Right to Opt-Out

We respect your privacy and ability to choose whether to share information with us. If you receive information from us that is not related to your account and that you prefer not to receive, you may opt-out from receiving those communications by choosing the opt-out feature associated with those emails. Choosing to opt-out from our emails will suppress future mailings from being sent to you from our database.

Some communications, such as account notifications and billing information, are considered transactional and are necessary for us to conduct business with you.  To unsubscribe from these transactional communications you must cancel your account with Issuetrak by following the procedures set forth in the Service Agreement between Issuetrak.  If you cancel your account with us, you will not be permitted to access the Website or our services.

If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to  If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions or unsubscribe by clicking the link in the email and indicating that you no longer want to receive promotional emails from us . This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

Targeted Advertising

If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by using the link to unsubscribe in the emails.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on NAI's website.

Privacy shield

Issuetrak complies with the EU-U.S. and Swiss-US Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom, and Switzerland to the United States in reliance on Privacy Shield.  Issuetrak has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  If you want to verify our participation in Privacy Shield, or simply learn more about Privacy Shield, see

You may contact us at with any data privacy concerns, and we will respond within 45 days. If you are an individual who believes your personal information is included in personal information that we process on behalf of a client in the European Union, the United Kingdom, or Switzerland and would like to exercise your rights of access or choice, please contact that customer directly. Alternatively, you may contact Issuetrak at and provide the name of the client. We will refer your request to that client and will support them as needed in responding to your request.

If you feel that we have not adequately addressed an unresolved problem you have raised with us concerning your privacy or data, you may contact our dispute resolution provider at no charge to you by visiting  If there is a dispute that wasn't taken care of by visiting the Privacy Shield site or our dispute resolution provider, then it may be possible to begin a binding arbitration process.  You can learn more about that here:

Within the U.S., the regulatory entity responsible for enforcing and investigating compliance with Privacy Shield is the U.S. Federal Trade Commission.

If we have received your personal information under the Privacy Shield and subsequently transfer it to a third party service provider for processing, we will remain responsible if they process your personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. If we offer you any opportunity on the Website to share comments, we urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

The transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to us or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us using the information below.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send written notice to us by email, or write us, using the address below.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, contact us at:

Issuetrak, Inc.
6160 Kempsville Circle, Suite 101B
Norfolk, VA 23502

You must insert “Privacy Policy” in the subject line of any written communication that you send to us.