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Your success is our priority
We've assembled a team of product superstars to bring you a smooth implementation, first-rate training, and ongoing support.
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We make setup a breeze
We understand change is hard. Fortunately, with over 20 years of experience, your dedicated implementation team has fine-tuned the onboarding process to be as smooth as possible. We’re ready to go at your speed and promise quick response times so we’re never a roadblock to your success.
But how does it all work? This is what you can expect during implementation:
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First, we'll have you complete a simple usage questionnaire.
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Then, you'll meet with a Product Expert to cover the basics.
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Depending on your needs, we'll schedule additional sessions.
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Regardless of how many sessions you need, we go at your speed.
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We make software easy to understand
User adoption is one of the strongest indicators for future success with Issuetrak. From system administrators to agents and end users, we provide the right training at the right level so everyone on your team can maximize Issuetrak’s time-saving features. Our goal is to ensure customers gain a sense of ownership and confidence in their Issuetrak site. Whether that takes one session or four, we're here for you.
We take time to understand your business
You deserve to have a system that looks and talks like your business. Our experts will show you how easy it is to brand your site with your company logo, colors, and more! Issuetrak supports the way you operate with custom-built issue types, dashboards and procedures.
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Let our experts manage your configuration
Does the prospect of setting up your site feel too daunting? Breathe a sigh of relief because our Professional Services team is here to help! We offer a wide range of managed services, from simple guidance to our experts configuring your entire site. If you can dream it, we can do it!
Even after you’re up and running, we provide ongoing training and services based on your needs, including:
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Workflow design and implementation
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Feature configuration
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Site and user management
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System setting updates
Meet the team
Patrick Triscritti
PRODUCT ENGINEER
Dawn Duck
PRODUCT ENGINEER
Patrick Triscritti
PRODUCT ENGINEERPatrick Triscritti has been with Issuetrak for over 15 years. As a Product Engineer, he assists customers in configuring and deploying Issuetrak. Patrick was previously a TSA on the Support team for 15 years. His support team experience has allowed him to understand the needs of clients and create workflows and processes to meet their specific needs. In his spare time, Patrick enjoys fishing and camping with his family.
Dawn Duck
PRODUCT ENGINEERMeet Dawn, the newest member of our Pro Services team! Before being promoted to Product Engineer, Dawn refined her skills as an Issuetrak Technical Support Analyst, earning the nickname, “Bug Detective.” As a Product Engineer, she’ll be taking her technical skills to new heights, helping customers to configure and optimize their Issuetrak sites.