/Logos/comcast-white.webp?width=170&height=60&name=comcast-white.webp)
/Logos/canival-white.webp?width=249&height=60&name=canival-white.webp)
/Logos/Pfizer-white.webp?width=147&height=60&name=Pfizer-white.webp)
/Logos/ups-white.webp?width=50&height=60&name=ups-white.webp)
/Logos/cintas-white.webp?width=186&height=60&name=cintas-white.webp)
Receive
Make customer feedback easy and spend more time nurturing your process.
/pillar-cm/bar1.webp?width=1920&height=50&name=bar1.webp)
/Screenshots/chat-complaint.webp?width=300&height=300&name=chat-complaint.webp)
Omnichannel Complaint Submission
Receive complaints from a variety of sources: Webforms, email, direct submission via desktop or mobile, chat, & our API.
/Screenshots/webform.webp?width=300&height=300&name=webform.webp)
Webforms
Provide customers a password-free way to submit feedback. Apply customized branding, fields, layout, & access, including website embeds or hosting on its own page.
Resolve
Equip teams with tools to automate, document, and research processes while keeping customers in the loop.
/pillar-cm/bar2.webp)
/pillar-cm/quicknotes.webp)
Feature Highlight: Quick Notes
Create a library of canned responses to ensure swift, consistent documentation across your team.
/Screenshots/workflows.webp?width=540&height=540&name=workflows.webp)
Workflows
Curate workflows to trigger events based on a ticket's current status, severity, and response time, ensuring no complaint slips through the cracks.
/Screenshots/kb.webp?width=540&height=540&name=kb.webp)
Knowledge Base
Create knowledge articles, walk-throughs, FAQs, and more. Ensure your company's policies and procedures are at your team's and customers' fingertips!
/Screenshots/tasks.webp?width=540&height=540&name=tasks.webp)
Tasks
Create Task Groups to distribute action items across a team! They're also reusable, ensuring that similar issues are handled the same way each time.
/Screenshots/slas.webp?width=540&height=540&name=slas.webp)
SLAs
Define service levels and compliance standards to address complaints in the timeframe required by your customer agreements/industry.
/Screenshots/notifications.webp?width=540&height=540&name=notifications.webp)
Notifications
Configure notifications to send automatically to a list of subscribers based on specific events you define.
Improve
Manage future risk and the overall quality of your products, services, and support.
/pillar-cm/bar3.webp)
/Icons/survey.png){kind=icon}
Feature Highlight: Surveys
Understand exactly how your customers feel about your products, services, and complaint solutions. Surveys are baked into Issuetrak and are fully customizable. Set up surveys to send once a ticket closes or send them directly through email.
/Screenshots/dashboard.webp?width=540&height=540&name=dashboard.webp)
Reports and Trends
Use custom reports to analyze any received complaints, your responses, and more. Enable a one-click export or setup scheduled delivery to yourself and your stakeholders
Knowledge Base
Ensure your knowledge base stays up-to-date based on the latest information from recent issues. Streamline the update process by creating articles directly from tickets!
/Screenshots/quicknote.webp?width=540&height=540&name=quicknote.webp)
Quick Notes, Tasks, and more
Keep existing Quick Notes and Task Groups updated as processes change. Their centralized nature makes them easy to keep current.
/capitol.png?width=512&height=512&name=capitol.png)
/healthcare.png?width=512&height=512&name=healthcare.png)
/bank.png?width=512&height=512&name=bank.png)
/accolades/crozdesk-happiest-users-badge.webp?width=100&height=100&name=crozdesk-happiest-users-badge.webp){kind=icon}
/badges/ga-category_leaders-2024.png?width=128&height=100&name=ga-category_leaders-2024.png)
/accolades/sa-frontrunners-2024.png?width=94&height=100&name=sa-frontrunners-2024.png)
/pillar-cm/diner.webp?width=512&height=512&name=diner.webp)
Our customer Silver Diner shoots for 110%
With 17 locations in Washington, D.C.'s Metropolitan area, the American institution Silver Diner carries on proud traditions with iconic building styles, classic diner fare - and one modern twist: Issuetrak.
"Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”
/pillar-cm/top14.webp?width=772&height=245&name=top14.webp)
/pillar-cm/transform.webp?width=772&height=245&name=transform.webp)
%20(1).png?width=772&height=245&name=Heading%20(772%20x%20245%20px)%20(1).png)