Customer Support Software

Support all your customers with one streamlined platform for ticket assignments, notifications, and compliance.

Learn more about the platform that helps these customers shine

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OVER 20%
OF OUR CUSTOMERS TRUST ISSUETRAK'S CUSTOMER SUPPORT SOFTWARE

Flexibility. Automation. Transparency.

No matter your size or industry, you can rely on Issuetrak

Streamline email, voicemail and SMS when you house all customer communications in one place:

gradient-arrowBranching task flows route your agents’ action items to the right stakeholders.

gradient-arrowNotifications keep customers up-to-date on resolutions.

 

Stay on top with these customer support features

 
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Omnichannel Documentation

Create tickets from multiple sources while keeping all notes and updates accessible from one central location.

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Workflow Automation

Automations trigger events based on your issue's current status. Recurring issues open at set intervals and fire additional notifications and tasks.

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Quick Notes

Facilitate speedy, consistent responses by building a library of canned responses for use in tickets and knowledge base articles.

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Chat

Engage directly with customers via a built-in chat module. Apply your branding and build bot-like automations for efficient engagement.

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Webforms

Custom-build webforms so customers can submit issues without requiring an Issuetrak login.

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Knowledge Base

Create your own web-based repository of FAQs, common resolutions, standard policies and procedures, and product/service information.

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Notifications

Built-in email notifications send alerts to subscribers whenever users interact with tickets. When a request is closed, subscribed users receive an email with the outcome.

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Attachments

Attach supporting data to your tickets and knowledge base articles, including PDF documents and forms, pictures, files, and more.

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Service Level Agreements

Our Service Level Agreement tools ensure your customer obligations are met and no problem goes unresolved for too long.

Ready for a test drive?

If you're eager to get started, our 14-day, no credit card required free trial is a phone call away. Click the link below to get started.

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Need a little more info?

Click the button below if you'd like to schedule a call to learn more about Issuetrak and how it can improve your customer support team.

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Keep your fingers on the pulse with Surveys

Issuetrak’s Surveys module enables you to easily generate online surveys, send them to a target audience, and collect and analyze your results. Everything is customizable, from the color of the progress bar to how you divide your questions across pages. 

gradient-arrowFind out how your customers feel about the quality of your solutions

gradient-arrowLearn what your new hires think about their onboarding experience

gradient-arrowDiscover and measure the success of your latest product launch

 

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High performing teams with Task Manager

Build out resolutions and delegate actionable tasks across your team with simple or complex branching workflows using Issuetrak’s Task Manager. Give Users, Agents, or Groups accountability—or a nudge—to complete their assigned step within a larger issue.

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Excel at customer support

Answer Quest Technologies Boosts Performance at their Customer Support Desk

 

With Issuetrak, technicians can take care of client issues from anywhere. Give customers same-day answers or resolutions, online access, and immediate notices about status changes.

"Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business.”

Read the customer story 

Why scheduling a free demo should be your next step.

gradient-arrowOnce you complete the demo form on the right, a Product Expert will reach out to learn more about your needs.

gradient-arrowReceive a tailored product demonstration that shows exactly how Issuetrak can start making your life easier.

gradient-arrowStart with a personalized free trial, get a quote, or schedule another call to further discuss what Issuetrak can do for you.

You support your customers — we support you.

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