background-image

A system that makes governing easier

Break down barriers at your help desk so you can focus on serving your community. Our software eases the process of triaging issues for every level of government, law enforcement, and emergency services.

See how we improve efficiency Explore on-premises deployment
justice-animate
judge-animate

We adapt to your existing system while elevating your operations

Put your trust in the most secure and intuitive workflow software on the market. You'll never have to wait on our customer support to make layout changes. Everything from changing display labels to data visibility is within your control (but our Support team is so beloved, you might call them anyway).

checkmark1Centralize documentation of issues, change orders, and approvals

checkmark1Log, categorize, and prioritize issues for speedy resolution

checkmark1Ensure feedback is tracked and implemented for improved processing

checkmark1Involve the right decision-makers for key approval processes

checkmark1Go digital and get unburied from paper issue tracking

Helping municipalities work smarter

We’ll help you manage citizen complaints and keep up with compliance standards—all in one platform. Get an intuitive solution to help you organize and track your issues so you can better serve your community.

checkmark1Improve transparency and accountability between departments and citizens

checkmark1Respond quickly and efficiently to citizen complaints

checkmark1Centralize information for quick and easy reference

checkmark1Track complaint and incident trends over time for preventative measures

checkmark1Meet local, state, and federal compliance requirements

checkmark1Quickly access all attachments, notes, and related issues in one record

leader-animate-1
background-image

How Issuetrak Simplifies Process Management for Law Enforcement

compliance

Compliance

Maintain compliance with easy auditing, searchable issues, and a knowledge base for storing and referencing important documentation.

complaint management

Complaint Management

Respond to and resolve citizen complaints quickly and with transparency. Notifications and alerts keep stakeholders informed and ensure no concerns slip through the cracks.

loupe

Incident Tracking

Log incident reports and keep key evidence centralized. Intuitive reporting helps identify trends and target misconduct.

process

Workflows

Keep workflows running smoothly with automation tools and a task manager for building out simple and complex processes, checklists, and more.

call-center

IT Help Desk

Keep your team online with centralized, prioritized issue tracking to address everything from printer cartridge replacements to software updates. Our Asset Management module keeps track of equipment location, maintenance history, and routine service schedules.

toolbox2

Facility Management

Submit facility and maintenance concerns via mobile, email, and webforms. Auto-assign requests and tasks to expedite and streamline the process.

background-image

Ready for a test drive?

If you're eager to get started, our 14-day, no credit card required free trial is a phone call away. Click the link below to get started.

Need a little more info?

Click the button below if you'd like to schedule a call to learn more about Issuetrak and how it can improve and streamline your team's operations.

Schedule a Call

Extra tools that make resolution even easier

Police precincts, municipalities, and departments around the country use Issuetrak to manage their records, community reports, internal affairs, as well as keep tabs on assets, and make operations more efficient.

cpu-tower

Asset Management

Improve efficiency by tracking inventory, managing hardware and software information and maintenance, keeping licensing updated, and more.

survey-1

Surveys

Our fully customizable Surveys module provides a platform where you can follow up on completed requests and gather valuable information. Find out what worked and what didn’t to improve upon your process along the way.

form

Webforms

Create custom webforms that your users can access 24/7. Use your branding and your preferred terms to gather the exact information you need to resolve requests and complaints quickly. 

background-image

Happy customers speak for themselves

capitol
Government Administration

"Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support."

 

Defense and Space

"Was inexpensive and very easy to set up and use. Straightforward displays and easy to tailor with user-defined fields. Easy to create the format for "ticket". I like the Issue Templates, which make it easy for the help desk to choose the right one and have a number of items pre-filled. The simple Knowledge Base is also easy to use and append files to. We were able to configure SLAs and metrics in it."

Improve transparency, uphold accountability, and keep information secure today!

Dive in and learn why we've won awards for complaint management, facilities management, and ITSM.

software-advice-recognized

 
So what happens next?

oneA Product Expert will reach out to gather the details that define your business

twoTogether, we'll identify the various pain points that Issuetrak was made to handle

threeYou can get a demo, a quote, a personalized free trial, or all of the above