Everything a start-up needs to grow

We're a start-up, so everyone wears multiple hats. If you’re left feeling constantly exhausted and overwhelmed, Issuetrak is here to help you stretch your dollar and your bandwidth. Between fair and no-gimmick pricing, Issuetrak empowers small teams to tackle big challenges.

Make one support agent feel like a dozen

When it comes time to document an issue, it's imperative to capture all necessary details to promote a swift resolution.

Workflows

Define multi-step actions for your issues, including alerts, adding notes, and sending emails if issues sit open or idle too long.

Notifications

Keep employees and customers in the loop by ensuring all necessary parties receive updates when specific events occur.

Tasks

Define and group repetitive steps in the Task Manager so your team follows the same procedures each time the issue arises.

SLAs

Build Service Level Agreements to maintain a consistent level of quality through alerts, escalations, and notifications.

Custom Issues

Custom Issue Forms and user defined fields ensure you get everything you need for each type of issue you're supporting.

Templates

Issue Templates make the submission process even more efficient and accurate by pre-populating fields and forms.

Review:
Answer Quest Technologies

"[Issuetrak] is the perfect solution. Its pricing model is affordable for a small business and offers the support we need."

"Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business."

Review:
Applied Sciences Information Systems

“[Issuetrak's technical support agent] was so great and personable. I was having a really bad morning and his ease with helping me and my issue really made my day. I love Issuetrak and use it all day every day. I wouldn't use another program."

FAQs

: Our Team plans require a 10-agent minimum. Our Support plans have no agent minimum and include unlimited free users - all you need is one to get started.
: We have multiple hosting options to fit your business.

Yes, you can host Issuetrak on your own servers and we'll be there to support your set up.

You can also let us host your site in our cloud environment and take the burden of self-hosting off your shoulders.

Our secure and reliable servers automatically receive every product upgrade and improvement to ensure your team has the very best at their fingertips at all times.
: What you get with Issuetrak is a platform that fits into your organization rather than one that forces you to fit a particular mold. Our customers are spread across every industry imaginable, from software developers to chemical manufacturers to k-12 school districts.
: Even if you start off with tools like spreadsheets and email to track your issues, you'll quickly find that these options end up costing more time, money, and efficiency in the long run. Trust us—avoid those growing pains and migrate to a software platform.
: People are a major focus and differentiator for Issuetrak. Our implementation and customer success teams get you started off on the right foot and stay with you throughout your journey to ensure our platform grows with your business. We can even configure your site for you and maintain it if needed.

Once you're up and running, you'll be able to tap into our support team to handle any ongoing issues and challenges you might face. Available 24/7, we stay on the phone with you until your issues are resolved. And with a customer satisfaction score of 99%, you can rest easy knowing you're in great hands.