Issuetrak for Complaint Management

Restore customer satisfaction with complaint management software. Remain transparent, organized, and timely throughout the resolution process.

Get feedback for operational growth

From compliment to critique, Issuetrak understands that each piece of customer feedback represents an opportunity to turn frowns into smiles.

Top complaint management software features include:

easy-to-use webforms
satisfaction surveys providing actionable insights for service and product improvements
software that empowers you to meet the challenging demands of your most vocal customers

Trusted by customers you know

Your most-wanted features at an affordable price

With plans starting as low as $27 per agent and all features available at every tier, there's nothing keeping you from turning complaints into compliments.

Omnichannel feedback

Simplify the complaint submission process by allowing customers to send emails, fill out webforms, and chat with support agents.

Custom forms and fields

Build complaint forms specific to the type of feedback submitted—so you get only the information you need.

Quick Notes

Allow agents to quickly populate note fields with a library of canned responses, including relevant tokens that auto-fill once the note is saved.

Task Manager

Create checklists and branching workflows for step-by-step processes, notifying each person involved when it's their turn to act.

Automation Tools

Streamline the complaint resolution process by escalating tickets automatically.

Notifications

Let employees or customers know when complaints receive updates, keeping everyone in the process informed.

Ready for a test drive?

If you're eager to get started, our 14-day, no credit card required free trial is a phone call away. Click the link below to get started.

Free Trial

Need a little more info?

Click the button below if you'd like to schedule a call to learn more about Issuetrak and how it can streamline complaint management.

Schedule a Call

Winning with webforms and surveys

WEBFORMS provide an intuitive way for individuals to submit their issues.

Fully integrated with our software
Custom-made or standard
Efficiently collects all the required info your team needs to begin working on a solution
Public-facing for fast, easy submission with no login required
Branded to match your business

SURVEYS are a powerful means of following up with your customers post-resolution.

Everything on our surveys is customizable, from the color of the progress bar to how you divide your questions across pages

Flexible complaint management software spanning industries

Municipalities

Track complaints and requests from citizens, consumers, visitors, and employees.

road complaints · code violations · education concerns · housing issues · complaints against employees

Healthcare

Manage complaints and incidents to ensure safety and compliance.

room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns

Finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.

mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more

Discover and grow with complaint management software

Free Demo Free Trial