Issuetrak for Help Desk

Omnichannel ticket creation. Workflow automation. Transparent reporting.

Serving your customers requires more than what you see on the surface

Provide a central place to track open tickets
Automate customer updates
Configure SLAs and business rules to keep service levels in check
Grant easy access to important documentation via a built-in knowledge base

And that's just the tip of the feature iceberg - schedule a chat to find out more >

Industry-leading organizations trust Issuetrak

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Stay ahead of the curve with top help desk features

Keep track of all customer requests. With plans starting as low as $26 per agent and all features available at every tier, you can leave sticky notes and spreadsheets behind.

Omnichannel Ticket Creation

Give customers freedom to submit help desk tickets via email, desktop, mobile, web portal, chat, and more.

Workflows and Automation

Ensure no ticket slips through the cracks with automations to trigger events based on a ticket's current status, severity, and response time.

Knowledge Base

Make troubleshooting a breeze with rich KB articles built ad hoc or from existing tickets. Use restrictions & categories to give the right people access to the documents they need.

Customized Ticket Submission

Streamline ticket submission and save agents' time by building bespoke forms with custom fields, auto-fill templates, and canned response Quick Notes.

Automatic Ticket Assignment

Create rules to automatically assign new tickets to specific users/groups. Combine with round robin-enabled groups to distribute tickets to the next available agent in rotation.

Custom Reports

Generate fast and accurate reports built to your specifications. Export as needed or schedule for future use and automatic distribution to stakeholders.

Ready for a test drive?

Try our 14-day, no credit card required, free trial. Click below to get started.

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Need a little more info?

Schedule a call with us to learn more about how your team can excel with Issuetrak.

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Custom-created surveys provide actionable, data-driven insights

Learn what your audience needs with our easily customizable online surveys. Control the color of the progress bar, how you divide your questions across pages, and more.

Find out how customers feel about the quality of your solutions.

Learn what your new hires think about their onboarding experience.

Discover if your latest product launch was a success.

Keep ticket resolution consistent with Tasks.

Use our robust Task Manager to build out process flows and delegate actions across your teams. Keep tasks as simple or as complex as you need, with branching logic and various completion options.

The ideal Asset Management module for help desks

Reduce manual input and overhead so you can devote time to more important needs.

Maintain hardware and software information.

Keep licensing updated.

Utilize our network utilities to collect important asset details.

The best ticket management software to lead a help desk revolution

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