Solve your issue tracking problems with configurable software. Let our team of experts help you.
Multi-channel issue submissions: mobile, email, and online portal
Auto-assign issues, convert emails to issues, and automatically escalate
Track issue changes via issue audits to ensure compliance
Easily generate accurate reports to manage issue trends
Use Tasks & Workflows to assign duties across departments
Send notifications when issues are received and resolved
Automation allows for immediate assignment of issues
Track Issues From Start to Finish
- Track your organization’s most crucial issues
- Stay on top of incidents throughout the resolution process
- Set up recurring issues for PM's, inspections, or renewals
- Auto-assign issues based on predefined criteria
- Link multiple issues together for cascading updates, edits, and closure
Tickets Managed & Problems Solved
- Automate, track, and streamline issue resolution with the Task Manager
- Define and standardize your organization's processes and workflows
- Create simple checklists and complex, branching workflows
- Assign tasks, send notifications, and track completion
- Don’t let your issues fall through the cracks!
"Issuetrak enhances our quality assurance becuase we are now embedding the steps that service and support take to handle a call and investigate solutions. The steps are there to ensure that true quality is achieved.”
"Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around."
"Issuetrak is cutting 75% of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business.”
Answer Quest Technologies, INC
Get a Free, Personalized Demo
Connect with a Product Expert to see how we configure Issuetrak to work for you.
Copyright © 2019 Issuetrak, Inc. All rights reserved.