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Issue Tracking
Software

Solve your issue tracking problems with configurable software. Let our team of experts help you.

Issuetrak View Issue Screen
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Multi-channel issue submissions: mobile, email, and online portal

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Auto-assign issues, convert emails to issues, and automatically escalate

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Track issue changes via issue audits to ensure compliance

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Easily generate accurate reports to manage issue trends

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Use Tasks & Workflows to assign duties across departments

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Send notifications when issues are received and resolved

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Automation allows for immediate assignment of issues

Track Issues From Start to Finish

  • Track your organization’s most crucial issues
  • Stay on top of incidents throughout the resolution process
  • Set up recurring issues for PM's, inspections, or renewals
  • Auto-assign issues based on predefined criteria
  • Link multiple issues together for cascading updates, edits, and closure
Issuetrak Issue Screen for Help Desk for Schools
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Tickets Managed & Problems Solved

  • Automate, track, and streamline issue resolution with the Task Manager
  • Define and standardize your organization's processes and workflows
  • Create simple checklists and complex, branching workflows
  • Assign tasks, send notifications, and track completion
  • Don’t let your issues fall through the cracks!

"Issuetrak enhances our quality assurance becuase we are now embedding the steps that service and support take to handle a call and investigate solutions. The steps are there to ensure that true quality is achieved.”


Rob Terpstra,
CarPro Systems

"Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around."


Jimmy Aguilar,
Silver Diner

"Issuetrak is cutting 75% of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business.”


Linda Link,
Answer Quest Technologies, INC

Get a Free, Personalized Demo

Connect with a Product Expert to see how we configure Issuetrak to work for you.