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Zendesk Alternatives: Zendesk vs. Issuetrak

Delivering exceptional customer support starts with choosing a robust customer service software. Compare Zendesk to Issuetrak to learn which tool will yield the best results and long-term success for your business.

Features: Issuetrak vs. Zendesk

Both Issuetrak and Zendesk are customer support tools with a lot of features in common - but unlike Zendesk, Issuetrak doesn't block you from feature access based on your payment option.

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Issuetrak 

Issuetrak's all-in-one customer support tool separates itself from the pack - you'd pay a premium for these notable features anywhere else, including Zendesk:

Unlimited free users

Unlimited technical support

White labeling

Service level agreements

Automatic ticket routing and escalations

Custom agent permissions

Zendesk

Zendesk is a cloud-based customer support software solution. Its lowest-priced tier includes basic features such as ticket generation and automation. Additional features are available depending on the pricing tier you select.

Noteworthy features include:

Business Rules automation

Support for 30+ languages

1,000+ app integrations

Ratings and Reviews

Capterra badge

According to Capterra, Issuetrak is the preferred, highest-rated choice. Issuetrak outperforms Zendesk in all four core areas:

 

  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
Capterra-value-scatter-plot
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Pricing

Finding the right customer support software solution at a fair price is no easy task. Compare Zendesk's tiered pricing structure to Issuetrak's tier-free model.

Zendesk Pricing

Zendesk Suite Pro $115
  • Several tiers ranging from $19-$115+ per agent per month
  • Zendesk's Suite Professional tier offers features comparable to Issuetrak

Issuetrak Pricing

Cloud Monthly $69 per agent
  • Agent-based and deployment-based pricing
  • Cloud and on-premises deployment
  • Add-on features such as Identity Management, Surveys, Webforms, and Asset Management applicable to either deployment
  • Free trial available
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zendesk-issuetrak-pricing-comparison

Useful Resources

Top 10 Features When Buying Help Desk Software

Choose the right software for exceptional service.

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Zendesk vs. Issuetrak

Issuetrak outperforms Zendesk in a number if categories. Serve customers better with a tool built for support.

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5 Departments that Use Issuetrak

Software should provide ROI across the entire organization, not just a single department.

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The Issuetrak Advantage

If you've been tasked to find the ideal customer support software at an affordable price for your company, you're in the right place.

With a Customer Satisfaction rating of over 99%, our quality of support is unmatched among the competition. Request your tailored demo today to see how Issuetrak stacks up against Zendesk in real life.

Here’s what you can expect after submitting this form:

checkmark1 A product expert will reach out to ask questions about your organization's needs and goals.

checkmark1We'll help identify your workflow and process pain points.

checkmark1You’ll get general information about Issuetrak, a quote, a demo, a personalized free trial - or all of the above!
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