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Issuetrak + ITSM
Issuetrak's suite of features can help organizations comply with the policies and processes at the heart of ITSM.
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How does Issuetrak support ITSM?
While not specifically programmed to accommodate the ITIL framework, Issuetrak's features are capable of providing much of the same functionality expected of ITSM workflow software.
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Interested in learning more about Issuetrak?
Service Strategy
Several Issuetrak features can help facilitate the ongoing process of determining target marketings, planning, budgeting, etc.
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Business Relationship Management
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Issues, User Defined Fields, and our Custom Record Table allow you to capture any data points you want to keep track of on your customers.
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Finance Management
Build reports that collate the data from your issues so you can forecast, assess risk, and gain a clearer financial picture of how you can modify or improve your service strategy.
Service Design
Plan, design, and assess your IT services with a helping hand from several Issuetrak features.
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Service Level Management
Our Asset Managment tool can allow you to design a list of services, hours, etc.
Service Level Agreement feature allows you to define business support requirements based on customer agreements.
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Design Coordination
Use the Task Management feature to define and assign design project tasks for collaboration and approvals.
Use Surveys to assess existing designs and collect feedback.
Service Transition
Issuetrak can keep you in the loop and help your teams stay informed as you transition your services from design to implementation.
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Change Evaluation Management
Data input and evaluation using UDFs, custom forms, and more.
Use tasks to capture important details and ensure process completion and consistency.
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Knowledge Management
Use the Knowledge Base to manage and share your organization's IT knowledge, processes, and more.
Easily build Knowledge Base entries from existing tickets and issues.
Service Operation
The implementation and monitoring of IT services can only benefit from having a strong incident tracking platform in the mix.
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Incident Management
Out-of-the box incident identification, categorization, priorities, and severities.Powerful, status-based automations and incident escalations.
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Problem Management
Omnichannel problem logging - direct, email, API, webform, and more.
Problem auto assignments that ensure the right parties are involved for a speedy resolution.
Continual Service Improvement
Improve existing services and develop new ones based on data gleaned through Issuetrak's features.
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IT Service Review
Powerful custom reports allow you to assess IT service performance across a variety of data sets.Custom surveys can provide value feedback to IT from internal or external stakeholders.
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CSI Initiatives Management
Use tasks to ensure agreed upon initiatives and improvement procedures are being followed by all parties.
Use KPIs to monitor performance for any hiccups along the way.