"We spent a lot of time with inefficient processes. Hands-down, the ease of use of Issuetrak and what it can do for our departments is phenomenal. It’s very flexible and very easy to integrate. We can use one solution for all our needs.”
- Ron Drake, Help Desk Coordinator
Montgomery County Memorial Hospital
“Issuetrak is working well for us. It’s greatly improved our ability to address issues and track our assets. At this point, management is very happy with the purchase and we’re looking into ways we can expand its use.”
- Leigh Kalbli, Technical Services Manager
Neptune Equipment
“If a teacher or group of students is idle, they lose productivity. Issuetrak streamlines the whole help desk process for us and definitely speeds up turnaround time.”
- Todd Krock, Technology Coordinator
Renaissance Academy
“Issuetrak was the best fit for us. The screens were simple to understand and it was customizable. Affordability was also a benefit...As part of our SOC 2 audit, we had to implement new processes. Issuetrak gives us the change management controls and documentation we need for certification.”
- Craig Stewart, Technology Manager
Aztec Shops
“Doing contract work in IT, I'm really happy with Issuetrak! I like how straightforward everything is - which is way better than either Jira or ServiceNow. In the ~1 1/2 months I've been using Issuetrak, I've been very happy with the level of support we receive. I will definitely recommend Issuetrak to other companies I work with!”
- Logan Solitar, Help Desk Analyst
@ Hands The Family Help Network
And that's just the tip of the feature iceberg!
Meet users where they are! Allow users to submit tickets via the channel of their choosing: direct, email, webform, chat, and more.
Outperform the competition with a smooth-running operation. Use Round Robin Groups to distribute tickets and issues between your agents.
Get the exact info you need to speedily resolve issues with custom Issue Forms, Issue Templates, Quick Notes, & User Defined Fields.
Compliance is a cinch. Tasks ensure your team follows specific steps consistently. With workflows, automate actions based on the current state of the ticket.
See only the data you need with custom Reports. Export on the fly or schedule delivery to you and your stakeholders. Dashboards provide at-a-glance views of your data and trends.
With Asset Management, you can audit Windows, Apple, and Chrome devices with asset history, user assignment, and issue assignment. Track non-PC assets like office equipment, furniture, vehicles, and more.
Discover Issuetrak's powerful help desk feature: Quick Notes! While templates for common issues are essential, unexpected and urgent situations can arise, leaving little time to create a full issue template. Quick Notes offer a swift solution in these emergencies, allowing you to easily document and share key questions for your team to ask during calls. This ensures consistent capture of crucial details to identify the root cause of issues.
Centralized Help Desk Ticket Tracking for Government Offices and Agencies
Optimize your operations with centralized, prioritized help desk ticket tracking. Move beyond the limitations of email and spreadsheets with advanced features like ticket auto assignments, workflows, and asset tracking.
Empower Teachers and Staff with Issuetrak
Whether online or in the classroom, Issuetrak enables teachers and staff to swiftly report technical or equipment issues, and more. Powerful tools like chat and webforms allow help desk agents to quickly assist and identify solutions.
Efficient Help Desk Management for Hospitals and Offices
With high-tech equipment prevalent in hospitals and offices, Issuetrak empowers help desk teams to swiftly address issues through ticket automation and task flows. Plus, Issuetrak centralizes patient complaints and remediation steps, ensuring audit compliance.
Centralized Ticket Tracking Across Institutions
Streamline your ticket tracking with Issuetrak's centralized system. Use features like issue types and auto-assignments to prioritize resolutions, ensuring your agents address the most critical issues first. Leverage custom reporting to identify potential problem areas and mitigate future risks.
$79 / per agent
(3 agent minimum)
✅ Pricing is per agent, per month and includes free unlimited users
✅ Annual Pricing available $876/per agent
$478 / per agent
(3 agent minimum)
✅ Pricing is a one-time perpetual license fee per agent and includes free unlimited users
Sierra Central Credit Union (SCCU) adopted Issuetrak in 2004 to streamline facilities maintenance across 20 locations. By leveraging Issuetrak's Scheduled Issues, they efficiently track and manage vendor requests and regular maintenance. Since then, SCCU has expanded Issuetrak's use to other departments, including help desk and IT support, to meet diverse operational needs.
The SC Department of Social Services Office of Civil Rights (OCR) safeguards the civil rights of clients, ensuring DSS programs remain accessible. They handle discrimination claims based on protected classes, as defined by federal law. The South Carolina Department of Social Services is among many U.S. municipalities using Issuetrak for internal issue tracking and Civil Rights hearings case management.
The Issuetrak free-trial experience is designed to be simple and straightforward:
Issuetrak is perfect for small businesses for several reasons:
Quality of Support: Small businesses, especially start-ups, need fast, direct support. Our US-based team of technical support agents and product engineers are just a phone call away. No AI-based answering systems or annoying chatbots—just real people ready to assist you, day and night.
Features and Configuration: Issuetrak's feature set can easily grow and adapt to your evolving business needs.
Pricing: Transparent pricing with no gimmicks, expanding tiers, or paywalls. What you see is what you get.
Issuetrak provides several integrations:
Issuetrak's key strength lies in its extensive configuration options:
Issuetrak is a responsive application, designed to work across a variety of devices, browsers, and screen resolutions. Additionally, you can enable a mobile version within settings, offering a limited but tailored mobile experience of the site.
While we're sad to see any customer go, we understand it does happen. Typically, we request a minimum 30-day notification along with other requirements based on your deployment type and needs. For more details, please refer to our Terms of Service.
Take your next step! ✅ Zero-commitment demo ✅ No credit card required trial