Issuetrak Help Desk Software

Your search ends here for the best help desk and ticket management software.

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Intuitive software for an excellent help desk experience

Jotting down a printer issue on a post-it note? Entering a new hardware request into a spreadsheet? Agents and managers often struggle with these outdated tracking requests.

With Issuetrak, you will:

  • Have an easy-to-use platform to log and track work.
  • Empower your team with tools like automatic ticket assignments, task workflows, and customer notifications.
  • Lift the burdens from your staff and customers.

 

Help desk features to stay ahead of the curve

Reach your help desk's full potential with plans starting as low as $26 per agent and all features available at every tier.

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Omnichannel ticket creation

Meet users where they are! Allow users to submit tickets via the channel of their choosing: direct, email, webform, chat, and more. 

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Round Robin assignments

Outperform the competition with a smooth-running operation. Use Round Robin Groups to distribute tickets and issues between your agents.

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Custom submission process

Get the exact info you need to speedily resolve issues with custom Issue Forms, Issue Templates, Quick Notes, & User Defined Fields.

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Workflows and Tasks

Compliance is a cinch. Tasks ensure your team follows specific steps consistently. With workflows, automate actions based on the current state of the ticket. 

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Reports and Dashboards

See only the data you need with custom Reports. Export on the fly or schedule delivery to you and your stakeholders. Dashboards provide at-a-glance views of your data and trends. 

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Knowledge Base

Easily access and share user guidance articles. Store technical manuals, how-to guides, FAQs, company policies, and more to keep important information at your agents' fingertips.

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Surveys

Serve users precisely what they need while improving your process. Surveys provide actionable insights on customer satisfaction, allowing you to assess KPIs and improve processes.

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Asset Monitoring

With Asset Management, you can audit Windows, Apple, and Chrome devices with asset history, user assignment, and issue assignment. Track non-PC assets like office equipment, furniture, vehicles, and more.

Software selection made easy

Connect and learn more with us. Take Issuetrak for a spin, or schedule a call with our experts.

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Stay at the top of the game with award-winning software
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Testimonial: Hospital streamlines with Issuetrak

Red Oak, Iowa's Montgomery County Memorial Hospital (MCMH) strives to provide a peaceful environment for patients, families, and staff. So when team members resorted to overhead paging to get help with technology or maintenance issues, MCMH knew it needed a better solution.

“We are able to resolve and close issues two to four times faster than we did before,” said Help Desk Coordinator Ron Drake.

“Having a centralized help desk has eliminated 75 to 80 percent of overhead pages."
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See Issuetrak first-hand, personalized to you.

What to expect when you complete this demo form:

  • A Product Expert will reach out to learn more about your needs.
  • Together, we'll pinpoint your organization's pain points.
  • You'll get a tailored product demonstration to learn how Issuetrak can start making your life easier.
  • From there: receive a quote, gain access to your personalized free trial, or schedule another call to further discuss what Issuetrak can do for you.

Contact us today to secure a 14-day free trial.

There's no commitment or credit card required, so why not give it a shot?

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