Track, Manage, and Resolve Issues Effortlessly – Try Issuetrak for Free!

Powerful Help Desk Software Trusted by Leading Businesses & Government Agencies.

 

Industry-leading organizations trust Issuetrak

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"We spent a lot of time with inefficient processes. Hands-down, the ease of use of Issuetrak and what it can do for our departments is phenomenal. It’s very flexible and very easy to integrate. We can use one solution for all our needs.”

- Ron Drake, Help Desk Coordinator
 Montgomery County Memorial Hospital

“Issuetrak is working well for us. It’s greatly improved our ability to address issues and track our assets. At this point, management is very happy with the purchase and we’re looking into ways we can expand its use.”

- Leigh Kalbli, Technical Services Manager
Neptune Equipment

“If a teacher or group of students is idle, they lose productivity. Issuetrak streamlines the whole help desk process for us and definitely speeds up turnaround time.”

- Todd Krock, Technology Coordinator
Renaissance Academy

“Issuetrak was the best fit for us. The screens were simple to understand and it was customizable. Affordability was also a benefit...As part of our SOC 2 audit, we had to implement new processes. Issuetrak gives us the change management controls and documentation we need for certification.”

- Craig Stewart, Technology Manager
Aztec Shops

“Doing contract work in IT, I'm really happy with Issuetrak! I like how straightforward everything is - which is way better than either Jira or ServiceNow. In the ~1 1/2 months I've been using Issuetrak, I've been very happy with the level of support we receive. I will definitely recommend Issuetrak to other companies I work with!”

- Logan Solitar, Help Desk Analyst
@ Hands The Family Help Network

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Serving your customers requires more than what you see on the surface

  • Provide a central place to track open tickets
  • Automate customer updates
  • Configure SLAs and business rules to keep service levels in check
  • Grant easy access to important documentation via a built-in knowledge base

And that's just the tip of the feature iceberg!

Help desk features to stay ahead of the curve


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Omnichannel ticket creation

Meet users where they are! Allow users to submit tickets via the channel of their choosing: direct, email, webform, chat, and more. 

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Round Robin assignments

Outperform the competition with a smooth-running operation. Use Round Robin Groups to distribute tickets and issues between your agents.

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Custom submission process

Get the exact info you need to speedily resolve issues with custom Issue Forms, Issue Templates, Quick Notes, & User Defined Fields.

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Workflows and Tasks

Compliance is a cinch. Tasks ensure your team follows specific steps consistently. With workflows, automate actions based on the current state of the ticket. 

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Reports and Dashboards

See only the data you need with custom Reports. Export on the fly or schedule delivery to you and your stakeholders. Dashboards provide at-a-glance views of your data and trends. 

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Knowledge Base

Easily access and share user guidance articles. Store technical manuals, how-to guides, FAQs, company policies, and more to keep important information at your agents' fingertips.

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Surveys

Serve users precisely what they need while improving your process. Surveys provide actionable insights on customer satisfaction, allowing you to assess KPIs and improve processes.

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Asset Monitoring

With Asset Management, you can audit Windows, Apple, and Chrome devices with asset history, user assignment, and issue assignment. Track non-PC assets like office equipment, furniture, vehicles, and more.

Software selection made easy

Connect and learn more with us. Take Issuetrak for a spin, or schedule a call with our experts.

Interactive Demo

Discover Issuetrak's powerful help desk feature: Quick Notes! While templates for common issues are essential, unexpected and urgent situations can arise, leaving little time to create a full issue template. Quick Notes offer a swift solution in these emergencies, allowing you to easily document and share key questions for your team to ask during calls. This ensures consistent capture of crucial details to identify the root cause of issues.

Built for Every Industry – Trusted Across Sectors!

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Government

Centralized Help Desk Ticket Tracking for Government Offices and Agencies

Optimize your operations with centralized, prioritized help desk ticket tracking. Move beyond the limitations of email and spreadsheets with advanced features like ticket auto assignments, workflows, and asset tracking.

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Education

Empower Teachers and Staff with Issuetrak

Whether online or in the classroom, Issuetrak enables teachers and staff to swiftly report technical or equipment issues, and more. Powerful tools like chat and webforms allow help desk agents to quickly assist and identify solutions.

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Healthcare

Efficient Help Desk Management for Hospitals and Offices

With high-tech equipment prevalent in hospitals and offices, Issuetrak empowers help desk teams to swiftly address issues through ticket automation and task flows. Plus, Issuetrak centralizes patient complaints and remediation steps, ensuring audit compliance.

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Banking & Finance

Centralized Ticket Tracking Across Institutions

Streamline your ticket tracking with Issuetrak's centralized system. Use features like issue types and auto-assignments to prioritize resolutions, ensuring your agents address the most critical issues first. Leverage custom reporting to identify potential problem areas and mitigate future risks.

Simple, Transparent Pricing – No Hidden Fees!

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$79 / per agent

(3 agent minimum)

✅  Pricing is per agent, per month and includes free unlimited users

✅  Annual Pricing available $876/per agent

 
BENEFITS:
  • Automatic updates
  • Enhanced security
  • Guaranteed uptime
  • Guaranteed performance
  • Custom URL (TLS/SSL)
  • Test site sandbox environment
  • US / Canada hosting
  • SOC2 Certified
  • And More...
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$478 / per agent 

(3 agent minimum)

✅  Pricing is a one-time perpetual license fee per agent and includes free unlimited users

 
BENEFITS:
  • Perpetual or Annual Subscription licenses available
  • You control the servers in your own environment
  • Scale the servers hosting Issuetrak to your needs
  • Perform maintenance and upgrades on your own schedule
  • Security and control of your data
  • And More...

Real Businesses, Real Success with Issuetrak!

SSCU Expands Issuetrak Usage from 1 to 6 Departments

 

Sierra Central Credit Union (SCCU) adopted Issuetrak in 2004 to streamline facilities maintenance across 20 locations. By leveraging Issuetrak's Scheduled Issues, they efficiently track and manage vendor requests and regular maintenance. Since then, SCCU has expanded Issuetrak's use to other departments, including help desk and IT support, to meet diverse operational needs.

1 out of 10 of Issuetrak's Customers Serve the Government Sector

 

The SC Department of Social Services Office of Civil Rights (OCR) safeguards the civil rights of clients, ensuring DSS programs remain accessible. They handle discrimination claims based on protected classes, as defined by federal law. The South Carolina Department of Social Services is among many U.S. municipalities using Issuetrak for internal issue tracking and Civil Rights hearings case management.

Got Questions? We’ve Got Answers.

Start Resolving Issues Faster – Try Issuetrak Today!

Take your next step! ✅ Zero-commitment demo ✅ No credit card required trial